iPhone 12 Bluetooth audio issues

Any Bluetooth device connected to the iPhone has trouble with connection. When on a phone call, randomly my voice and the other person’s voice and sound will sound like a robot. This usually clears up after a few seconds, but will come back randomly. Music or podcasts also cut out for 5 or so seconds at a time.


I have an iPhone 12, fully updated to IOS 16…. (Whatever we are up to). This problem happens on Airpod Pro 2nd generation, JBL Bluetooth headphones and Poly Bluetooth headset. I don’t have a case on my phone and the outages occur no matter how close the phone is to my headsets/earphones.

iPhone 12

Posted on Aug 15, 2023 12:50 PM

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Aug 16, 2023 11:24 AM in response to ProjectPerg

Hi there ProjectPerg,


If you're experiencing issues with maintaining a reliable Bluetooth connection on your iPhone, try the suggestions below to reduce any potential wireless interference:


How to reduce wireless interference
These general steps can help achieve a cleaner, stronger wireless signal:
* Bring your Wi-Fi device closer to your Wi-Fi router. Bring the Bluetooth devices that are connecting to each other closer together. 
* Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
* Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
* Configure your Wi-Fi router to use a different Wi-Fi channel, or have it scan for the channel with the least interference. Most routers perform this scan automatically on startup or when reset.

You'll find this information here: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


If the issue persists, you may want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look and provide some additional guidance. This link will help you get started: Apple Support


Take care.

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iPhone 12 Bluetooth audio issues

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