Old WD 1TB backup drive died. Trying to install new WD My Passport for Mac - Won't let me!!

I connected the new 2TB passport to my Mac computer.

I installed the WD Discovery software.

I opened Time Machine.

I tried to add a disk [Password, PW repeat, Hint]

I pressed Continue.


Message says I can't add this Start UP disk to Time Machine as there is data on the disk.

I tried to erase the disk but it will not let me do this.


Do I need to delete the old files in the old Time Machine? How? The Hard drive died, it is gone.

Help me please. Not sure how to get my Time Machine working to back up my iMac Computer. Thanks.

Judi

iMac 24″, macOS 13.1

Posted on Aug 15, 2023 6:04 PM

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Posted on Aug 15, 2023 7:06 PM

Try starting that Mac in "Safe Mode" and using Disk Utility to erase the external disk while in that mode:


Use safe mode on your Mac - Apple Support


That will obviate any effect the Western Digital software may be having on an inability to use Disk Utility to erase the drive. Try it.


For reference: Disk Utility User Guide for Mac - Apple Support


and


Backup disks you can use with Time Machine - Apple Support


It's not supposed to be this difficult. Having said that I am aware of a few very rare cases in which Disk Utility was unable to format a drive that had been altered with some Western Digital junk. That's not to impugn WD since Seagate is also fond of bundling equally useless junk with their hard disk drives. The first thing anyone should do with a brand new external hard disk drive is to erase it with Disk Utility.


Edit: Come to think of it if you used some WD utility to encrypt the external disk you would need to use that utility to decrypt it. It is not clear to me whether that was a factor or not. In any event it's another reason not to use those third party things.


The worst possible outcome might be that you have to return the drive to Best Buy, because if you can't erase it it's useless to you.


So am I correct in thinking that many old backups from my old WD 1TB dead hard drive are still on the Time Machine/and in icloud?


Not exactly. If TM has not backed up for over two years most if not all the backup history that may have accumulated in local snapshots awaiting to be backed up will be gone.


iCloud is separate from and unaffected by any local storage, whether it's on the external disk or the startup disk.

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6 replies
Question marked as Top-ranking reply

Aug 15, 2023 7:06 PM in response to drpres

Try starting that Mac in "Safe Mode" and using Disk Utility to erase the external disk while in that mode:


Use safe mode on your Mac - Apple Support


That will obviate any effect the Western Digital software may be having on an inability to use Disk Utility to erase the drive. Try it.


For reference: Disk Utility User Guide for Mac - Apple Support


and


Backup disks you can use with Time Machine - Apple Support


It's not supposed to be this difficult. Having said that I am aware of a few very rare cases in which Disk Utility was unable to format a drive that had been altered with some Western Digital junk. That's not to impugn WD since Seagate is also fond of bundling equally useless junk with their hard disk drives. The first thing anyone should do with a brand new external hard disk drive is to erase it with Disk Utility.


Edit: Come to think of it if you used some WD utility to encrypt the external disk you would need to use that utility to decrypt it. It is not clear to me whether that was a factor or not. In any event it's another reason not to use those third party things.


The worst possible outcome might be that you have to return the drive to Best Buy, because if you can't erase it it's useless to you.


So am I correct in thinking that many old backups from my old WD 1TB dead hard drive are still on the Time Machine/and in icloud?


Not exactly. If TM has not backed up for over two years most if not all the backup history that may have accumulated in local snapshots awaiting to be backed up will be gone.


iCloud is separate from and unaffected by any local storage, whether it's on the external disk or the startup disk.

Aug 15, 2023 7:29 PM in response to John Galt

Thanks for all your detaileld answers and suggestions.

I deleted the WD Discovery application. I did not encrypt the disk as I am the only person using this computer. Don't need another password in my life! LOL!


Then I went back to Disk Utility and tried again to erase the new WD disk and this time it let me do it and magically the message said that Time Machine will now backup to the My WD Passport!! Hurray. I changed it to daily from hourly.


And just got a message saying " Backup Not Encrypted. Time Machine is backing up and encrypted disk to an unencrypted disk." But as I'm typing this I'm thinking maybe that was a mistake not to encrypt because if some hacker got into my computer they could see all my backups. What's your opinion. Should I go back and encrypt?

Thanks again John,

Judi

Aug 15, 2023 6:52 PM in response to John Galt

Thank you John. When I try to erase the disk from Disk Utility it will not let me?

So should I uninstall the WD Discovery software and then try erasing the disk. Do you think that will allow me to erase it?


So am I correct in thinking that many old backups from my old WD 1TB dead hard drive are still on the Time Machine/and in icloud?


I'm fine with deleting all of them as my messages ran for over a year saying "no back ups for x days till it got to over 800 and I decided the old drive was dead. I took it to Best Buy to check and didn't want to bother with them opening it so I told them to erase it and recycle it.


So what am I erasing actually? The old files or the new ones from WD Discovery?


Aug 15, 2023 7:37 PM in response to drpres

There are at least two reasons to select "Encrypt Backups" when first using Time Machine.


  • Should it become lost or stolen, an unencrypted Time Machine backup disk can be used to effectively create an exact duplicate of the Mac it backed up. After all, that is its purpose should the Mac become lost or stolen.
  • When (not if but when) that backup disk fails due to age or any other reason, an encrypted backup disk can just be tossed in the trash. It's utterly useless to anyone without its backup password. On the other hand an unencrypted backup disk would need physically destructive techniques (industrial shredders for example) to guarantee none of its information can be retrieved.


Not everyone's Mac contains sensitive or personal information, so those reasons don't apply to everyone.

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Old WD 1TB backup drive died. Trying to install new WD My Passport for Mac - Won't let me!!

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