I lost my phone but I bought I new one. I forgot my password but am told have to wait for 21hrs for verification to go through. Is there any way I can get help since I need to recover and use my phone ASAP?
[Re-Titled by Moderator]
Per How to use account recovery when you can’t reset your Apple ID password - Apple Support “You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*”
Keep in mind Account recovery is a two phase process once started. It sounds like you may be in Phase 1 which is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
Per How to use account recovery when you can’t reset your Apple ID password - Apple Support “You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*”
Keep in mind Account recovery is a two phase process once started. It sounds like you may be in Phase 1 which is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
Hi KM2073,
Thanks for posting in Apple Support Communities.
It sounds like your Apple ID is in account recovery. There isn't a way to speed up this process. You will need to wait until you receive the verification email on how to proceed once all information has been verified.
To avoid this in the future, add a recovery contact who can provide the verification code to you when your device isn't available.
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Set up an account recovery contact - Apple Support
Regards.
Is there a way to expedite the account recovery process?
