Card not added on iphone wallet but added on Watch wallet

Hello everyone,

I have tried many times adding my Visa debit card on my iPhone wallet, but a constant message “Card not added” is showing up. The card is successfully added on my Watch wallet though. I have tried all methods suggested by Apple Support and all methods found in this forum and also I have contacted my bank and nothing resolves the issue. My bank cannot provide any more assistance as they have thoroughly investigated the matter, with no luck.

Any help would be much appreciated. Thank you in advance!

iPhone 11 Pro

Posted on Aug 16, 2023 7:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 2:09 PM


Did you actually check the regions for your iPhone and Apple ID?



Confirm your region is set correctly.


Change the language and region on iPhone - Apple Support


Change your Apple ID country or region



Once updated, please do a forced restart of your iPhone.


Force restart iPhone - Apple Support



Make sure your are signed into your Apple ID/iCloud account on your iPhone.


Official Apple Support


26 replies
Question marked as Top-ranking reply

Aug 17, 2023 2:09 PM in response to panosfromcorfu


Did you actually check the regions for your iPhone and Apple ID?



Confirm your region is set correctly.


Change the language and region on iPhone - Apple Support


Change your Apple ID country or region



Once updated, please do a forced restart of your iPhone.


Force restart iPhone - Apple Support



Make sure your are signed into your Apple ID/iCloud account on your iPhone.


Official Apple Support


Aug 18, 2023 4:39 AM in response to panosfromcorfu

This is leading me more and more to think it’s a bank issue and not a hardware or software issue. I know the bank says the issue is not on their end. However, everything is leading to that conclusion.


Have you deleted the Wallet app yet? That would be the next step. Remove the cards already in the app, delete the app, log out of Apple ID, do a forced restart, log back in and the go to your Apple App Store and download the app again, add cards to wallet.

Aug 16, 2023 10:47 AM in response to Jeff Donald

Hello Jeff, thank you for your reply.

I have done all the following support suggestions:

  1. Check that you're able to use Apple Pay:
  1. Check for service outages or connection issues.
  2. Contact your bank or card issuer if you see the following error messages while adding your card to Apple Wallet: 
    • Could Not Add Card 
    • Invalid Card 
    • Card Device Limit 

Thank you

Aug 17, 2023 4:56 AM in response to Jeff Donald

Dear Jeff,

Thank you for your suggestions. I have followed the steps above and although all my other cards have successfully been added to my iPhone wallet after the ID login, the same card cannot be added. And again that same card was successfully added only to my Apple Watch wallet.

After a third contact with my bank, they cannot provide any more help as there is nothing to fix from their part.


Aug 17, 2023 3:24 PM in response to Jeff Donald

Unfortunately changing regions didn’t work.

All my Greek debit and credit cards as well as my Revolut card can be added, deleted and added back again to the iPhone wallet. This one debit card cannot and unfortunately it is the most necessary of them all.

I have also tried to delete it from my Watch wallet and add it back again on both my iPhone and Watch. Guess what.. added on my Watch not on my iPhone.

Aug 18, 2023 6:04 AM in response to Jeff Donald

I have just done the above steps. Now not only the same debit card is not added, but also a card (Visa credit) that was normally being added without issues, cannot be verified as a message “verification not available” keeps popping up. This credit card is from a different bank.

Just in case, I have logged out of my Apple ID and uninstalled the Wallet app, restarted my iPhone, logged in back and installed the Wallet app again, with no success for both cards.

Now should I consider it a coincidence that both cards having a problem with Wallet are both Visas?

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Card not added on iphone wallet but added on Watch wallet

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