Apple ID email defunct help

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Level 1

4 points

Apple ID email defunct help

I have an iPhone 5 with an Apple ID of an old email I no longer have access to.

I want to change it to my current Apple ID. but it is impossible to do this.

I can’t remember the password, I can’t reset it and it does not appear Apple even recognises the email as valid anymore.

I tried connecting to Finder to attempt a reset of the whole phone to lose the Apple ID email but it required closing Find My so the reset can occur - but it also requires my password.

Frustrating!

Help!

Any ideas?

Earlier iPhone models

Posted on Aug 16, 2023 4:24 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,849 points

Aug 16, 2023 6:38 PM in response to j2112c

According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.

You can reach Apple Support using this link --> Contact - Official Apple Support

or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support

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Answer 2

j2112c Author

Level 1

4 points

Aug 16, 2023 10:12 PM in response to Limnos

Limnos, many thanks! I was going around in circles thinking there was a way. I will contact Apple. Again many thanks for taking the time to answer my question

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Apple ID email defunct help

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