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rezamir65 Author

Level 1

5 points

Device was removed from Find My but still in Activation Lock

I have an iPhone 13 that belonged to my recently deceased cousin. It went into Activation Lock after we tried to open it. When I opened the Find My app, it said that the device is offline, in which I followed the steps stated here How to remove Activation Lock – Apple Support (UK), to remove the activation lock.

Now, the device has been removed from Find My, but the phone remains in Activation Lock, in which we need to use the Apple ID and Password that he used when he first setup iCloud to unlock it (which is impossible for us to get since he's passed). Please help

Posted on Aug 18, 2023 2:29 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,528 points

Posted on Aug 18, 2023 5:19 AM

iCloud uses Apple ID credentials.

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support

If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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Device was removed from Find My but still in Activation Lock

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