Peacock

I subscribed to Peacock through apple on my phone and I received a confirmation email. When I try to use the app it shows that I still have the “free” plan but when I click on “upgrade” it says I have a premium plan already. Also, when I try to watch premium shows it says I need to upgrade first but, again, when I click “upgrade” it says I already have a premium plan. Please advi

iPhone 11, iOS 16

Posted on Aug 18, 2023 5:02 AM

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Question marked as Apple recommended

If this is for the app on a different Apple device than originally used to start the subscription, then see if you can find a “Restore Purchases” option on the Sign In page. That is Apple’s recommended way for apps to handle in-app purchases across devices. You will need to sign in again for this procedure to complete, once for each device, as it will prompt for App Store credentials.

Posted on Aug 19, 2023 9:18 AM

2 replies
Question marked as Apple recommended

Aug 19, 2023 9:18 AM in response to latoria29

If this is for the app on a different Apple device than originally used to start the subscription, then see if you can find a “Restore Purchases” option on the Sign In page. That is Apple’s recommended way for apps to handle in-app purchases across devices. You will need to sign in again for this procedure to complete, once for each device, as it will prompt for App Store credentials.

Peacock

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