You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gosia923 Author

Level 1

4 points

Laptop does not detect external devices via USB

Hi, I have a problem with my MacBook Air 2018. It do not detect external devices, which I try to plug in via USB-A (using hub). Devices do not appears in the System information -> Hardware -> USB. The issue is weird, cause it can detect external hard disk like pendrive, but it do not see mouse or keyboard. I don't use magic mouse or magic keyboard, I have third-party devices. I'm also sure, that devices are fine, I use them on my other windows machine. Does anybody has such a problem?

Posted on Aug 18, 2023 7:33 AM

Top-ranking reply

WheelieNick

Level 8

40,431 points

Posted on Aug 19, 2023 12:12 AM

Try and use another hub, or usb C enabled devices to see if the issue persists. Most of the times this has something to to with the hub you're using

View in context

Laptop does not detect external devices via USB

Similar questions