Apple blocked imessage, accused of spam! Said can only unblock 1x

I have requested the transcript from Apple privacy and I am going to file a complaint with the FTC.

[Edited by Moderator]

This happened to me too! I noticed a few days ago that my messaging was not working and after trying to follow the recommended fixes provided by Apple online I called. I was on the phone for hours walking through things I had already done and finally the last person I spoke with decided to check with her supervisor.

she then stated that my iMessage had been looked by Apple due to spam! What?! I have never in my life sent spam and she continued to tell me they would only remove the lock one time, but would not do it again in the future.

I spoke with the supervisor because I use my phone for work and to call my clients and send reminder text messages and asked if they could see what it was that was “spam”. He stated no and resolved the issue for me and then stated that if it happens again I could call back.

but wait…? What is the right answer here? And it’s a bit frightening to think that my access to a feature, on a device I paid for to provide those features, can just be taken away with ZERO explanation.

id love to know if you received any further info from Apple or have heard this happening to others? I’ve been an apple costumer for 12 years and now I’m reconsidering that.

We are on this forum because we HAVEN’T spammed anyone.

This is awful it happened to you. I have filed a written complaint with the FTC and am awaiting a response.

Hello, I just got done messaging a support agent to unblock my account too. I was just banned yesterday somewhere between the hours of 2 PM CST and 6 PM CST. They said they blocked my account due to spam when the only person I even messaged yesterday was my husband. I asked the support person to tell me when my account was blocked since I was using imessage yesterday and then within a few hours I was blocked when I only messaged one person and he said "The system only shows that was yesterday. To be completely honest Kayla, it was just an error of the system or a bad interpretation of some message".

I just don't understand how they can do that to someone without any warning. My husband works in an area without a cell signal so we rely on imessages to communicate.

This also happened to me. Spent hours on the phone with them until finally they told me my imessage was blocked for spam. I don't even use my imessage for business, simply personal texts.

I receive spam constantly though. This seems super unfair.

Did you ever get this resolved? My number has been blocked and Apple will not unblock it. The person I spoke with escalated a ticket to manual review and they still denied it. My only recourse is to change the telephone number I've had for 22 years! Please tell me you found a solution.

Likely one or more person reported a message from you as junk. (Open the spam text and tap Report Junk underneath it. Finally, tap Delete and Report Junk.) This could have been in error by then so that’s why Apple didn’t ban permanently first time.

As for access to the iMessage feature, you are using a free Apple ID and agreed to Apple’s terms and conditions of use and they have the right to revoke use if they reasonably believe you’ve broken those conditions. See the links I replied to OP with.

If you aren’t spamming people you shouldn’t run into this again.

This just happened to me yesterday/resolved today. I haven’t spoken to anyone new so the mark as spam couldn’t be an option. Just really bad customer service honestly. I even requested them to go through my texts

I have had the same issue. My email appears now for recipients and I haven’t been given a response as to when my I messages would be unblocked. I looked everywhere for a number to talk to corporate or someone to get an exception but customer care tell me the same thing that they have no way to unblock me.

This also happened to me. I’m now waiting to see if 2x can be reinstated. I use my phone for my job too so I assume someone didn’t have my number and reported me… but I can’t figure out a way to just tell Apple it’s me, I’m not spamming people.

Hi, Kaydee.

I just returned to Apple less than a week ago with an iPhone and MacBook, and oddly only my MacBook is affected when I iMessage my girlfriend; but this is also happening to me. Found this thread, and wondering if you've received a response from the FTS or Apple yet.

This also happened to my daughter, she has not spammed anyone. But had kept being added to random facetime group calls but was not accepting these she was then banned from iMessage and FaceTime, again we only realises this after me calling apple and the network provider to assist with why iMessage was not working.

Then on the 2nd call to Apple they informed us that she had been blocked for spam, and they will on this occasion lift it but if it happens again she will loose her apple id and icloud would be lost etc, loosing pics and everything.