Apple blocked imessage, accused of spam! Said can only unblock 1x

I am a realtor so I do send a lot of text messages. I got reported as spam and the first time they were able to unblock me. Now I was reported as spam the second time & now they are unable to unblock me & they are saying the only thing I can do is get a new phone number. I do not want to get a new number I have had my number since I was in 7th grade and I am 35 years old now.. Everyone knows my number!! Since, it seems from reading all the comments they are not able to unblock will be most likely getting an android even though I have a Mac and AirPods which are all connected. This is crazy!!!

I never got mine unblocked the second time. The only solution was getting a new phone number.

This also happened to my daughter, she has not spammed anyone. But had kept being added to random facetime group calls but was not accepting these she was then banned from iMessage and FaceTime, again we only realises this after me calling apple and the network provider to assist with why iMessage was not working.

Then on the 2nd call to Apple they informed us that she had been blocked for spam, and they will on this occasion lift it but if it happens again she will loose her apple id and icloud would be lost etc, loosing pics and everything.

Hello, I just got done messaging a support agent to unblock my account too. I was just banned yesterday somewhere between the hours of 2 PM CST and 6 PM CST. They said they blocked my account due to spam when the only person I even messaged yesterday was my husband. I asked the support person to tell me when my account was blocked since I was using imessage yesterday and then within a few hours I was blocked when I only messaged one person and he said "The system only shows that was yesterday. To be completely honest Kayla, it was just an error of the system or a bad interpretation of some message".

I just don't understand how they can do that to someone without any warning. My husband works in an area without a cell signal so we rely on imessages to communicate.

No, going to an Apple Store will not help. They have less options for situations like this than calling/chatting in. In store support is for hands on troubleshooting, not meant for account issues.

Apple’s support has 4 tiers customers can talk to, with limitations.

Tier 1, first support group you get contacting in

Tier 2, known as Senior Advisors who tier 1 escalate to.

Customer Relations Tier 1: Who Senior Advisors can escalate to in very limited and specific situations.

Customer Relations tier 2: very rare to be escalated to.

In this situation of iMessages being blocked you will not be escalated to Customer Relations.

I had this happen as well. I have never “spammed” anyone. I have had my same number for 17 years!

I spent all day trying to figure out why iMessage and FaceTime went away, drove to the Verizon store and they pointed me to Apple. Apple tells me someone reported my number as spam and therefore Apple gave me one chance to unblock it.

This is MESSED up!!! I plan to file a complaint with the FTC on this and am seriously considering leaving Apple.

Likely one or more person reported a message from you as junk. (Open the spam text and tap Report Junk underneath it. Finally, tap Delete and Report Junk.) This could have been in error by then so that’s why Apple didn’t ban permanently first time.

As for access to the iMessage feature, you are using a free Apple ID and agreed to Apple’s terms and conditions of use and they have the right to revoke use if they reasonably believe you’ve broken those conditions. See the links I replied to OP with.

If you aren’t spamming people you shouldn’t run into this again.

The very same thing happened to us aswell. I was told the same thing by Apple. But I don’t understand how we could prevent this from happening again. They said not to respond to any advertising which made no sense at all.

I had to demand an escalation with Apple support to get it resolved. Was not easy.

My number was blocked twice and I was never able to get it unblocked. The only solution was to change my phone number, which has been a pain.

This happened to me too! I noticed a few days ago that my messaging was not working and after trying to follow the recommended fixes provided by Apple online I called. I was on the phone for hours walking through things I had already done and finally the last person I spoke with decided to check with her supervisor.

she then stated that my iMessage had been looked by Apple due to spam! What?! I have never in my life sent spam and she continued to tell me they would only remove the lock one time, but would not do it again in the future.

I spoke with the supervisor because I use my phone for work and to call my clients and send reminder text messages and asked if they could see what it was that was “spam”. He stated no and resolved the issue for me and then stated that if it happens again I could call back.

but wait…? What is the right answer here? And it’s a bit frightening to think that my access to a feature, on a device I paid for to provide those features, can just be taken away with ZERO explanation.

id love to know if you received any further info from Apple or have heard this happening to others? I’ve been an apple costumer for 12 years and now I’m reconsidering that.

This just happened to me as well. And they said it would take 24 hours to resolve and it’s been three days now. Just on my MacBook not my phone! This sounds like BS to me. I have a Genius Bar appointment today now. I don’t understand how someone reported me as spam. I only text friends and family.

So after hours on the phone, I got no resolution. She told me that my account was not being throttled anymore but couldn't figure out why it wasn't working now.

I was so frustrated that I sort of gave up for a week, then went on my computer and my imessage was working again!

Two days later......and it's not again. Hoping they will fix this trash on the back end and push out an update soon.

I just had this happen to me. The person I spoke to said they can't do anything about it. When I asked for a supervisor she claimed she was the supervisor. When I asked to speak to the person who was unwilling to fix my imessage they stated that that person doesn't accept calls. How did you end up?

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