M2 MacBook Pro screen crack for no apparent reason

they were so rude to me at the store, also cost me about $900 and literally so heartbreaking because I have the most expensive laptop and it was $2500 and a little over a year old! I can’t believe this is happening to all of us! This is ridiculous! I hope that everyone puts it on this page and that they end up doing some thing and we eventually get our money back because literally all of us just have our laptops on our desk !!

I have the same issue with my M2 Macbook Pro. I've had many workhorse Macs over the years, and I have no idea what could have caused the "damage" the local Apple-authorized store pointed out. There's no excuse for this kind of costly flaw in a gently handled eight-month-old Mac. I won't buy another Mac laptop until this fragility issue is addressed.

Add me to the list purchased Nov 2023, my MacBook Pro, which is very gently used and does not leave my house. Worked the night before, woke up next morning and the screen had lines going across it. I took it to the Apple Store. They told me it was my fault and that the screen had an internal break on the left bottom corner. I argued and argued with them over how This was not my fault. This is a design flaw. They treated me like I was lying would not even entertain that it could possibly be their problem. I was charged $911 almost 50% of the value of what I paid for my MacBook Pro. I am very upset. If there are any class action suits, I would love to join one.

Well I am now too a sad member of this club. My 14" MacBook Pro M2 sits on a dock on my desk. It does not move. The screen is always up and open. Today I sat down and discovered the screen has cracked spontaneously.

Hi!

Did anyone find a solution? Same happened to me overnight!!! I didn't even close the computer and they told me i dropped sometimes there and that is why it cracked... Any solution? Or should i give up?

This won't stay up long because either applebots or heartless applehumans have me tagged as a troublemaker and remove my posts about this issue. But if those of us who have lost thousands of dollars and spent countless frustrating hours trying to get restitution started contacting Youtubers, journalists, and high-profile mac specialists and ask them if they know about the issue, maybe we can get some traction. Just a thought. ¯\_(ツ)_/¯

Maybe we could all add our feedback here in the hope that someone picks it up and reviews further: Product Feedback - Apple

chdsl wrote:

No need to get angry and become distressed. If you have the warranty still on, just send it in for service, and wait for an official report, or repaired device back.

Do you work for Apple????

I have had exactly the same issue with my 2013 15 inch M2 Macbook Air.

It is clear from my experience that:

• the 15 inch model is less robust than my 2018 13 inch model
• the screen casing on the 13 inch has a curvature which adds tortional stiffness; the 15 inch model is flat and thus has less tortional rigidity
• the clearance between the screen and the keyboard on the 13 inch model allows a business card to be slid in; on the 15 inch model it is barely possible to slide a sheet of copier paper in
• I do not buy the "crumb" theory. Instead I consider that screen cracking occurs because of tortional twisting when the screen is opened and closed and when the angle of the screen is adjusted.
• this twisting causes the screen to impinge on the edge of the keyboard and crack. Most of the images on the Community blog show the cracks emanating from the left hand corner of the screen. This suggests that the twisting is caused by a right-handed user moving the screen by grasping the top right hand corner
• Recommendations. Only open and close the laptop by grasping the top of the screen at the centre and changing the angle by consciously avoiding exerting tortional forces on the screen.
• Final thoughts. Apple should get the lab to test the above hypothesis and admit that the 15 inch models have a design flaw (cf. Boeing)
• Apple resellers should be instructed to fix the screen cracking under the Apple guarantee.

Apple M2 Pro, DN69LNQKDX,

same here, just got crack on the left side. i used a case and also i have a plastic case for it. i just have it few month.

never happened in Windows laptop.

There is no use complaining here on a physical damage, for we can't help you, as we are just as you, are users.

Almost the exact some spot!

I join the discussion of this issue. I bought Macbook Pro 2023 16 inch six months ago . On a normal evening, I used a laptop as always, closed it and put it on the table. I woke up in the morning and the screen was already cracked. In the comments above, I read that the problem may be related to the 'Moving screensaver functions' which is presented in the Sonoma OS. It seems that when these are playing on the screensaver the laptop heats up causing the bottom of the screen to heat up. I am curious that this is the issue that is causing these screens to crack, scrolling on this forum not many people provide much detail but from what it looks like on screenshots is most if not all are running the Sonoma update and it appears they are also using the video screensavers as a wallpaper/screensaver. I also used the video screensaver and installed Sonoma update.

Exactly what happened to me as well!

I agree!! They don’t care