M2 MacBook Pro screen crack for no apparent reason

I have the same issue! Can someone please help

in the space of 4-6 months, i have seen my 2023 16inch MacBook Pro $4000 M1 chip - crack at the bottom right edge and in a matter of days the screen went from lines to black.

followed by my daughters MacBook Pro and Mac book air… all cracked while carrying out normal tasks - no damage or poor handling, just simply opening the lid is enough!

this is a major flaw and needs to be recalled

I am writing to express my deep disappointment and frustration upon discovering that the screen of my MacBook has cracked.

I must emphasize that this damage has occurred without any fault or mishandling on my part. I have always taken great care of my device, ensuring it is stored safely and handled with utmost caution. It was devastating to realize that despite my diligence, such an issue has arisen.

Given the premium quality and reputation associated with Apple products, I had expected a higher level of durability and reliability. Discovering this damage has not only inconvenienced me greatly but has also shaken my confidence in the reliability of Apple products.

I kindly request a prompt resolution to this matter, whether it be a repair or replacement of the damaged screen, at no cost to me. As a loyal customer who has always valued and trusted Apple products, I hope for a satisfactory resolution that restores my faith in the brand.

I have attached relevant documentation and photographs detailing the condition of the MacBook screen for your reference.

That was exactly what happened to me and my M2 Macbook Pro. I got lucky that the staff that I contacted was helpful and could help with my claim under one year warranty. I didnt pay for my repair.

my post/questions keeps getting removed... i assume it is censored for brand protection... can anyone suggest 3rd party forum

Interesting theory. My 2023 M2 14-inch Macbook pro has this issue now. I bought this Macbook April 30-May 1st 2023.

I updated to sonoma (14.4.1) around march 25th 2024 and then May 2nd this happened to my screen.

I was working on my laptop, closed it like normal, left my house to go to get a coffee, came back, and opened my laptop and turned it on, and the screen was like this. Absolutely nothing physical happened to it yet Apple support says it's probably physical damage and I need to go in-store to have them look at it. There's a crack on the screen now but it's not on the surface. It appears to be underneath somewhere.

I don't use the 'moving screensaver function' so I have no idea why this happened. Maybe the update itself (sonoma 14.4.1 is causing it to crack somehow?)

Maybe this might be a sudden temperature change, which has a chance to crack the display.

Which store did you go?

For what problem was the action lawsuit? I have the 2019 model but bought it in 2020

Did it go all black after a few hours?? I just got those lines and after few hours it went all black

I had the exact same issue happening to my MacBook Air M2. Screen was okay one second and next second we see a crack … exactly similar to the one you have.

Something needs to be done. So many people have the same issue with no reason. This is unacceptable.

It happened the same to my macbook air M3. I have NO IDEA how the screen cracked, there is no other physical damage besides from the crack.

waytoomanyapple wrote:

same thing happen to me. This is with screen and case protector. There's no obvious crack or damage anywhere. the internal glass crack AND genius bar said it was my fault.

Well of course, why put a 3rd party "screen protector" on an already protected screen? You did that at your own risk. 😏

slimsurf wrote:

What I am adding to is the mounting evidence of an issue with this screen I am also hopeful that someone will tell me if they have had a resolution from a Genius Bar that didn't involve them paying for a flawed product

We are just a user-to-user forum. We don't do physical damage repairs. We are not Apple here. When you send the device to an authorised service, they'd see your device and make an assessment. If you don't agree with their assessment, you can complain further above until you get a definite answer.