M2 MacBook Pro screen crack for no apparent reason

What I am adding to is the mounting evidence of an issue with this screen I am also hopeful that someone will tell me if they have had a resolution from a Genius Bar that didn't involve them paying for a flawed product

Melsie75 wrote:

(my last MacBook Pro was built like a tank!).

Of course, I can agree to that. 👌👍

My 15" MBP is 1715 days old (or young) and that is my first Mac. Sure, I'd buy an ARM chip MacBook someday in the future, after everything settles down.

Since I bought one of these laptops just before Christmas, I now know that I could be taking a risk to treat it like a portable computer that can sustain a few bumps and falls

Whatever the laptop, you must be careful with it, no bumps, and no falls. And, no pressure when closing the lid. Also, not to put anything between the keyboard and the screen. Anyway, I'm sure you'd enjoy your new MacBook. Good Luck!

Bought my MacBook Air M2 Chip 1 year ago and today, with no apparent reason the display "cracked"...

I could not believe it since there was no outside force or whatsoever.

Since this is a common problem I want to know if apple has a solution for this problem?

This can't be people making something up.

My biggest problem besides apple not taking responsibility is the fact that I always bought my macbook the last 13yrs for the exact reason to have no problems to deal with...

Fix your stuff apple, otherwise we all switch to google

You are assuming I didn't, but I am afraid to tell you that I went to an apple center with technical specialists, the one the official technical support told me to go by phone (in fact I had to travel more than 70 km to get to the nearest one). I did not go there to argue. I went there to get my laptop evaluated and repaired and what I am telling you is what I was told by their official technical crew. You assume too many things. I hope you don't have to go through what other people here are complaining about, because it is no joke.

It is not my first Mac at all. I have been using Mac for more than 22 years. I had issues with my previous MacBook Pro, I am not expecting perfection even if we pay tons... but I have never seen anything like this, but maybe what had disappointed me the most is that I never expected such a poor response from Apple with something like it.

I as well am here with a busted Apple M2 Pro screen. Absolutely ridiculous. I bought the max apple care coverage. If i have to pay even one cent towards fixing this product that has spotaneously decided to fail in this way there is going to be BIG problems. This is what we all get for not listening to Louis Rossmann.

Oh wow, that's interesting. I have an M2 15 inch MacBook Air for school, and haven't had this issue. I also have an M3 MacBook Pro and the screen is ok right now. I wonder what is causing the screens to crack.

When you try to use Apple Care what do they say?

OrtaNour wrote:

I as well am here with a busted Apple M2 Pro screen. Absolutely ridiculous....

Have you noticed that MacBook screen has a slightly jutting out border that keeps the screen away from the bottom part of the MacBook and that the keyboard is slightly sunken from the surface, that the screen actually doesn't touch anything when the MacBook is closed? Also, that the MacBook screen panel can be closed with one finger without any pressure? And, that the top screen panel is made of quite tough aluminium, which is not that easy to bend as plastic panels?

I'm adding this because it seems to be happening to many others. Bought a Mac Air M2 on 11/19/23 and the screen cracked 12/12. I've had macs for years and treat them gently. Never had a problem before, and now had to pay $600 to get this fixed. And now I'm worried the screen will crack again! I'm not happy with Apple and honestly wish I hadn't bought this computer.

Complaining here does have a purpose. The more reports, the greater the awareness that these new models sport screens as robust as tissue paper, and something needs to be done about it.

[Edited by Moderator]

Exactly the same thing happened to mine, two weeks after Apple care warranty expired. I spent two weeks arguing with Apple to no avail.

I have used Mac from the very first machine, 40+ years; owned almost every variant of the macbook; their quality has decreased in direct inverse proportion to their greed as a company.

I need another laptop but I cannot bring myself to go through the financial pain of paying £2000 for 12 months use.

This is exactly what has happened to me AFTER the update. My iPhone is now blacking out and my screen is dying exactly how everyone is describing.

And for people who say just return it.... I bought it in the UK for an English keyboard but do not live there PLUS my livelihood depends on my using it and my iPhone not just everyday but the Whole day.

I am not an influencer but all my business comes from social media. I have to be on it.

I thought I was buying an investment but have never ever had this happen before. It is not even six months old and is treated like gold dust. Never left the table.

It cost a lot of money for me and I can't afford to not have a computer for several days.

I will NEVER buy apple products again. I now need to upgrade my iPhone 13 due to all the memory problems since this upgrade but will look at Samsung instead. And had just bought the expensive earplugs which will probably only work with apple....

This is a complete disaster for me.

You should feel angry, because you were scammed.

This won't last long, since the sycophantic lackeys who scour these boards for any negative comments especially if they're true will remove it immediately… until they themselves are removed and replaced by AI

Latest headline:

Apple Can't Get MacBook Display Class Action Dismissed

This just happened to me today! (Feb 23, 2024). I was working on my laptop at home on a desk, went to do a few errands and came back and saw my screen cracked on the bottom right. The right side and bottom of the screen is is black with colored lines on it. What the heck! I bought this MacBook Air M1 in Nov 2023. This is my 4th Apple laptop and I've never had this happen before. I came straight to this forum to see if this has happened to other people. This is crazy!

Screen just broke. Never had an issue before with my other Mac and now this one after a year and some changed is damaged.

Really not looking forward to a ridiculous bill for repairing the screen. I will be absolutely furious.