I can’t verified my capital one card one my Apple Pay

Capital One just told me their cards no longer work with Apple pay.

My 2nd post in 10 days:

I spoke to Capital One rep about 3-4 days ago and they mentioned since January 2024, they have stopped verifying their cards via phone call. So the only option is to use the Mobile App. But like others, it doesn't work for me. I am outside the United States currently and my mobile plan does not include data (only calls & text). So I only have wifi to use any app.

Has anyone found any solution to activating their Capital One card?

Once you add your Capital One card to apple wallet you'll have to verify who you are. Here is where it gets weird! If this account has 2 users linked to one account (like husband & wife), the owner of the account, can easily verify their card through the app on their device. BUT, if the other user is trying to verify adding their card on a different device, the owner will have to login to the other users app using the owners login to verify, before the other users card will be verified in their apple wallet. Hope this makes sense (took 24 hrs of running around, calling both Apple and Capital one to finally figure this out.

Try switching from wifi to cellular. that worked for my verification.

Thank you. This just worked for me! I had been trying to verify unsuccessfully for several weeks now. Can’t believe WiFi was the problem. lol.

Im not sure this is still a work around. I am the primary account holder and Im still unable to add a captial one debit or credit card to apple wallet

I am the primary and only account holder… Ive tried …it doesn't work… and after speaking to them… they don’t care

Mm I’m not sure who you spoke to at Capital One but that information is completely incorrect. I literally just successfully added my Capital One credit card to my ApplePay two days ago.

As another user posted, if the account is shared, i.e. a husband/wife each with their own credit card on the same account/bill, you must sign into the account HOLDER’s Capital One account on YOUR Capital One app in order to verify it for ApplePay.

I just tried this (January 2024) and it worked. I'm an authorized user and couldn't get my card verified on Apple Pay. So dumb from Capital One. This is not the first issue we have had with this card. It gets complicated to get verified when making online purchases and you're out of the country. Wondering who was the genius team behind all this "security" layers.

the information about capital one not being accepted to Apple Pay is in fact correct, just tried adding mine, came up with a message saying card isn’t supported. When you click on ‘Learn More’, Capital One is not on the list of cards supported by Apple Pay.

As said above, if an account has multiple users, the primary must sign in on any device attempting to add a card to Apple Pay. Going round and round with this at work, the boss doesn’t want to sign in on my phone, because he has personal financial info tied to his account. 🙄

Hi Nkr1315,

If you are having trouble adding your card to Apple Pay, you can follow the steps in If you can't add a card to Apple Wallet to use with Apple Pay:

"Learn what steps to take if you can't add a card to the Wallet app to use with Apple Pay.

1. Check that you're able to use Apple Pay:

• Contact your card issuer to see if they support Apple Pay.
• Update to the latest version of iOS, watchOS, or macOS.
• Confirm that you have Face ID, Touch ID, or a passcode set on your device. 
• Make sure that you are in a supported country or region.
• Check that your device is compatible with Apple Pay.

2. Check for service outages or connection issues.

3. Contact your bank or card issuer if you see the following error messages while adding your card to Apple Wallet: 

• Could Not Add Card 
• Invalid Card 
• Card Device Limit 

Apple does not approve or decline cards for use with Apple Pay. If your card was declined, contact your bank or card issuer.

If you need help adding a card, learn how to set up Apple Pay."

Take care.

THANK YOU!!!

I’ve been going absolutely nuts trying to resolve this but logging into my Capital One app with my bf’s account finally worked! So dumb they would set it up that way when they allow each person to have their own credit card with their own name on it but can’t add it to their own Apple wallet without the account holder.

I am the account holder and there are no other users. I have a Capital One credit card which I have added to my apple wallet. I don't remember how I verified it but apparently it worked. I am now trying to add my debit card to the wallet and I can do that fine. However the last step is the verification. I launches my capital one mobile app and as soon as I try to do it, the app just crashes. There is a phone number option but when I tried it I just got automated message telling me I had to do the verification through the mobile app. I tried doing it online through a browser but I don't see apple wallet there. I event went to a Capital One cafe and spoke with the reps there but they could not help me either.....