Account recovery

I erased my phone last week & was having ESIM issues. I know my password but it was sending my 2 step verification to a number I don’t have. After many calls to apple & at&t I was told it was put an account recovery and then it would be 16 hours before I could get back in so I took off work early and waited on this call. It never came and the man also told me that every time you go back into your ID that’s another 20 hours. You have to wait, so how the **** am I supposed to figure out when I can have my account back

iPhone 14 Pro Max

Posted on Aug 20, 2023 5:05 PM

Top-ranking reply

shoeluvr13

Level 6

18,529 points

Posted on Aug 20, 2023 10:00 PM

Keep in mind Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)

Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/call/email, follow it immediately.

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Account recovery

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