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Can’t connect to the Apple Software Update server

Last night I started downloading the MacOS Ventura update, but when it got to “5 minutes remaining” it stayed like that for a long time and eventually I stupidly just hit the cancel button. I don’t know why I did that but I was half asleep. Then the symbol changed and the “5 minutes remaining” disappeared, it was still kind of loading something but it was grayed out, I don’t really remember. I wasn’t sure what to do and just closed my laptop.


This morning I opened it and looked at General > Software Update and saw “Unable to check for updates; Can’t connect to the Apple Software Update server.” I tried to look up that phrase on the Mac but internet is not working on my Mac anymore even though I’m connected to WiFi which works fine.


I booted in Safe Mode and it still showed the same message in General > Software Update.


I booted in Recovery Mode and tried to reinstall Ventura from there, left it for 2 hours to download and then came back and hit enter, typed in my password, and then looked in General > Software Update, and same message. Later I went back into Recovery mode and ran First Aid on the disk, still no change.


I tried installing the update through the terminal with <softwareupdate --fetch-full-installer --full-installer-version 13.5.1> (saw that suggested) and the error was: <Scan finished with error: Error Domain=NSURLErrorDomain Code=-1003 “Can’t connect to the Apple Software Update server.”> I would put the whole output but I’d have to take a picture or manually type it because my Mac can’t airdrop, message, etc.


Are there any other ways of fixing the issue without having to erase all my data? I do have an external hard drive (I think 1 TB), I guess I could erase the hard drive and put all my Mac data on there?

MacBook Pro 14″

Posted on Aug 21, 2023 4:12 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2023 8:17 PM

I now know what happened so I will update this again incase somehow has a similar issue. I restarted my Mac for an unrelated reason, and then the issue happened again. I messaged with Apple customer support who told me to delete my VPN. This fixed the issue. I think the problem was that I hadn’t updated the VPN app or something and it became incompatible with the macOS version. But my subscription had run out and I just had the app installed still incase I ever wanted to buy it again, so this problem can still happen even if you’re not using the VPN.

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Question marked as Top-ranking reply

Aug 28, 2023 8:17 PM in response to eluu1

I now know what happened so I will update this again incase somehow has a similar issue. I restarted my Mac for an unrelated reason, and then the issue happened again. I messaged with Apple customer support who told me to delete my VPN. This fixed the issue. I think the problem was that I hadn’t updated the VPN app or something and it became incompatible with the macOS version. But my subscription had run out and I just had the app installed still incase I ever wanted to buy it again, so this problem can still happen even if you’re not using the VPN.

Can’t connect to the Apple Software Update server

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