Apple TV black screen

Hi GoRedbirds,

For help with using the Apple TV app on a Smart TV, check out and test the steps below found in the article here: If you can't watch or stream movies and TV shows in the Apple TV app

"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."

If the issue continues, and you're able to view the Settings option in the app test the steps here: Reset the Apple TV app

As the app works ask expected on your iPhone, it doesn't appear the issue is related to your account or the service. With that said, you can also check your Smart TV's app downloader or storefront for any app updates on the Apple TV app. You could also test or remove and reinstall the Apple TV app. Get the Apple TV app or Apple TV+ app on your smart TV or streaming device

Cheers.