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User profile for user: Tintin19_02
Tintin19_02 Author
User level: Level 1
5 points

Quicktime / Screen Capture won't record screen

Macbook Air M2 (2021) + Ventura fully updated


Using Command + Shift + 5, or by opening Quicktime and selecting 'New Screen Recording' I get an error of 'Quicktime encountered an error while trying to record your screen, please use ScreenShot App instead'


When I use the keyboard shortcut to use the screenshot app, I hit the record button and the floating panel disappears and no recording starts.


I have tested in safe mode, and it works fine, so I'm looking for steps to identify whether there is a third party app that might be preventing this working, but I'm not sure where to start.


Thanks in advance of any suggestion.



Posted on Aug 22, 2023 1:39 AM

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User profile for user: Tintin19_02
Tintin19_02 Author
User level: Level 1
5 points

Posted on Aug 22, 2023 9:44 AM

EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-22 18:34:54 Download EtreCheckPro from https://etrecheck.com Runtime: 3:47 Performance: Good Problem: Apps are crashing Description: Quicktime â encounters an errorâ when trying to record my screen and wh en I use the screen capture tool it doesnâ t actually record anything w hen I hit the record button Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Hardware Information: MacBook Air (M1, 2020) Status: Supported Under warranty: Yes Warranty expiration: 2024-09-04 MacBook Air Model: MacBookAir10,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 524 Video Information: Apple M1 Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256Q 251.00 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (2 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 245.11 GB disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (8.83 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (8.83 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (4.72 GB used) disk3s3 - Recovery (APFS) [Recovery] (757 MB used) disk3s4 - Update (APFS) (37 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (200.93 GB used) disk3s6 - VM (APFS) [APFS VM] (4.30 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.71 GB used) disk2s2 - Update (APFS) (29 KB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 505 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 8.83 GB Shared values Size: 245.11 GB Free: 25.41 GB Available: 43.77 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.72 GB Shared values Size: 245.11 GB Free: 25.41 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 37 MB Shared values Size: 245.11 GB Free: 25.41 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 200.93 GB Shared values Size: 245.11 GB Free: 25.41 GB Available: 43.77 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 4.30 GB Shared values Size: 245.11 GB Free: 25.41 GB Network: Interface en3: Ethernet Adaptor (en3) Interface en4: Ethernet Adaptor (en4) Interface en5: USB 10/100/1000 LAN Interface en9: Ethernet Adapter (en9) Interface en8: Ethernet Adapter (en8) Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface en6: iPhone Interface en7: iPhone USB 2 System Software: macOS Ventura 13.0.1 (22A400) Time since boot: About an hour Notifications: TradingView.app 82 notifications Surfshark.app 3 notifications Tuxera NTFS.app 2 notifications WhatsApp.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 45 Applications: 537 apps 62 x86-only apps 49 unsigned apps System Extensions: [Running] Surfshark Antivirus - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Application: /Applications/Surfshark.app - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Surfshark. WireGuard - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Application: /Applications/Surfshark.app - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Description: System Extension enables Surfshark app to connect using WireGuard protocol. Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Daemons: [Not Loaded] 44 Apple tasks [Loaded] 227 Apple tasks [Running] 115 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 248 Apple tasks [Running] 121 Apple tasks Launch Daemons: [Running] com.backblaze.bzserv.plist (Backblaze - installed 2023-03-15) Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2022-03-26) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Not Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-05-27) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.89.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.update.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-05-27) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Not Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.89.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-03-10) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-15) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, Inc. - installed 2023-04-28) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/aceagent [Not Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, Inc. - installed 2023-04-28) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/acetool [Not Loaded] io.privado.main.hive.plist (PRIVADO NETWORKS LLC - installed 2022-04-29) Executable: /Library/PrivilegedHelperTools/io.privado.main.hive [Not Loaded] io.privado.main.uninstaller.plist (PRIVADO NETWORKS LLC - installed 2022-04-29) Executable: /Library/PrivilegedHelperTools/io.privado.main.uninstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-22) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-10) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.tuxera.ntfs.agent.plist (Tuxera Inc. - installed 2021-08-30) Executable: /Library/Filesystems/tuxera_ntfs.fs/Contents/Resources/Support/TuxeraMenuBarAgent/Tuxera NTFS.app/Contents/MacOS/Tuxera NTFS User Launch Agents: [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2023-08-22) Executable: /Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2023-07-27) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Running] 1Password Launcher (AgileBits Inc. - installed 2023-07-27) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] CCC Dashboard (Bombich Software, Inc. - installed 2022-03-25) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] ClockerHelper (App Store - installed 2023-04-25) Modern Login Item /Applications/Clocker.app/Contents/Library/LoginItems/ClockerHelper.app [Not Loaded] Helper (App Store - installed 2023-08-17) Modern Login Item /Applications/Gemoo Recorder.app/Contents/Library/LoginItems/Helper.app [Not Loaded] MessengerHelper (App Store - installed 2023-08-15) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (App Store - installed 2023-08-15) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Running] OneDrive (Microsoft Corporation - installed 2023-08-10) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Surfshark (SURFSHARK LTD - installed 2023-08-16) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] Timer Helper (App Store - installed 2023-06-16) Modern Login Item /Applications/Timer RH.app/Contents/Library/LoginItems/Timer Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2023-08-11) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app App Extensions: Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app World Clock - /Applications/World Clock.app Safari extensions: Safari Extension - /Applications/1Password for Safari.app Notification providers: TwitterNotificationServiceExtension - /Applications/Twitter.app Authy - /Applications/Authy.app Plugins: WorldClockIntents - /Applications/World Clock.app File providers: OneDrive File Provider - /Applications/OneDrive.app Share services: Evernote - /Applications/Evernote.app Telegram - /Applications/Telegram.app Twitter - /Applications/Twitter.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: Surfshark Finder Extension - /Applications/Surfshark.app OneDrive Finder Integration - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): QuickLookPlugin - /Applications/Transmission.app com.bittorrent.torrent org.bittorrent.torrent *.torrent Audio Plug-ins: BlackHole2ch: v0.5.0 (Existential Audio Inc. - installed 2023-02-10) MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) ACE: 11.9.0 (Rogue Amoeba Software, Inc. - installed 2023-04-28) 3rd Party System settings: Backblaze Settings Launcher (Backblaze - installed 2023-03-15) Microsoft NTFS by Tuxera (Tuxera Inc. - installed 2021-09-16) Backup: Time Machine Not Configured! 3rd party backup: Carbon Copy Cloner Performance: System Load: 10.52 (1 min ago) 6.90 (5 min ago) 4.89 (15 min ago) Nominal I/O usage: 37.00 MB/s File system: 29.69 seconds Write speed: 468 MB/s Read speed: 2214 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 15 % Idle: 77 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Brave Browser Helper (Renderer) (27) 38.50 % (Brave Software, Inc.) WindowServer 33.32 % (Apple) TradingView Helper (Renderer) (8) 21.14 % (TradingView, Inc.) Brave Browser Helper (GPU) 19.32 % (Brave Software, Inc.) EtreCheckPro 16.54 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Brave Browser Helper (Renderer) (27) 2.07 GB (Brave Software, Inc.) TradingView Helper (Renderer) (8) 478 MB (TradingView, Inc.) Discord Helper (Renderer) 196 MB (Discord, Inc.) Brave Browser 193 MB (Brave Software, Inc.) EtreCheckPro 136 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 2 MB / 2 MB (Apple) apsd 140 KB / 283 KB (Apple) exchangesyncd 150 KB / 14 KB (Apple) rapportd 34 KB / 62 KB (Apple) OneDrive 50 KB / 44 KB (Microsoft Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 10 (Apple) Brave Browser Helper (GPU) 9 (Brave Software, Inc.) TradingView Helper (Renderer) (8) 7 (TradingView, Inc.) TradingView 6 (TradingView, Inc.) Brave Browser Helper (Renderer) (27) 5 (Brave Software, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 41 MB Used RAM: 6.89 GB Cached files: 1.07 GB Available RAM: 1.11 GB Swap Used: 1.82 GB Software Installs (past 60 days): Install Date Name (Version) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-12 Microsoft AutoUpdate (4.61.23070901) 2023-07-12 Microsoft OneNote (16.75.23070901) 2023-07-12 Microsoft PowerPoint (16.75.23070901) 2023-07-12 Microsoft Outlook (16.75.23070901) 2023-07-12 Microsoft Word (16.75.23070901) 2023-07-21 Microsoft Excel (16.75.23071901) 2023-08-01 World Clock (1.14.1) 2023-08-09 XProtectPayloads (108) 2023-08-10 Microsoft OneDrive (23.153.724) 2023-08-11 WhatsApp (2.2332.15) 2023-08-11 iMovie (10.3.8) 2023-08-13 DU Recorder (1.0.3) 2023-08-15 Messenger (192.0) 2023-08-17 Gemoo Recorder (1.2.0) 2023-08-19 1Password for Safari (2.14.0) 2023-08-19 Telegram (10.0) 2023-08-22 Zoom (5.15.7.21404) Diagnostics Information (past 7-30 days): 2023-08-21 23:19:15 photoanalysisd - High CPU Use (7 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2023-08-19 20:23:38 callservicesd - Crash (4 times) Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd End of report


A few things I'll work through here, but I haven't had a chance to read through it all. I'm running Disk Inventory X to see if there's any quick wins on disk space, but I have ~40Gb free, I'd be surprised if that's blocking Quicktime / Screencapture from taking videos... but I'll do the space free up activity anyway.


If anyone sees any other low hanging fruit in this report that I should jump on, please let me know, I appreciate any advice or help offered.


Thanks in advance :)

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User profile for user: Tintin19_02
Tintin19_02 Author
User level: Level 1
5 points

Aug 22, 2023 9:44 AM in response to jeffreythefrog

EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-22 18:34:54 Download EtreCheckPro from https://etrecheck.com Runtime: 3:47 Performance: Good Problem: Apps are crashing Description: Quicktime â encounters an errorâ when trying to record my screen and wh en I use the screen capture tool it doesnâ t actually record anything w hen I hit the record button Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Hardware Information: MacBook Air (M1, 2020) Status: Supported Under warranty: Yes Warranty expiration: 2024-09-04 MacBook Air Model: MacBookAir10,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Battery: Health = Normal - Cycle count = 524 Video Information: Apple M1 Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256Q 251.00 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (2 MB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 245.11 GB disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (8.83 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (8.83 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (4.72 GB used) disk3s3 - Recovery (APFS) [Recovery] (757 MB used) disk3s4 - Update (APFS) (37 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (200.93 GB used) disk3s6 - VM (APFS) [APFS VM] (4.30 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.71 GB used) disk2s2 - Update (APFS) (29 KB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 505 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 505 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 8.83 GB Shared values Size: 245.11 GB Free: 25.41 GB Available: 43.77 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 4.72 GB Shared values Size: 245.11 GB Free: 25.41 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 37 MB Shared values Size: 245.11 GB Free: 25.41 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 200.93 GB Shared values Size: 245.11 GB Free: 25.41 GB Available: 43.77 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 4.30 GB Shared values Size: 245.11 GB Free: 25.41 GB Network: Interface en3: Ethernet Adaptor (en3) Interface en4: Ethernet Adaptor (en4) Interface en5: USB 10/100/1000 LAN Interface en9: Ethernet Adapter (en9) Interface en8: Ethernet Adapter (en8) Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac/ax Interface en6: iPhone Interface en7: iPhone USB 2 System Software: macOS Ventura 13.0.1 (22A400) Time since boot: About an hour Notifications: TradingView.app 82 notifications Surfshark.app 3 notifications Tuxera NTFS.app 2 notifications WhatsApp.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 45 Applications: 537 apps 62 x86-only apps 49 unsigned apps System Extensions: [Running] Surfshark Antivirus - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Application: /Applications/Surfshark.app - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Surfshark. WireGuard - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Application: /Applications/Surfshark.app - version 4.9.5 (SURFSHARK LTD - 2023-08-16) Description: System Extension enables Surfshark app to connect using WireGuard protocol. Startup Items: TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper System Launch Daemons: [Not Loaded] 44 Apple tasks [Loaded] 227 Apple tasks [Running] 115 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 248 Apple tasks [Running] 121 Apple tasks Launch Daemons: [Running] com.backblaze.bzserv.plist (Backblaze - installed 2023-03-15) Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2022-03-26) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Not Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-05-27) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.89.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.update.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.107.system.plist (Microsoft Corporation - installed 2023-05-27) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.107/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Not Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.89.system.plist (Microsoft Corporation - installed 2023-05-06) Command: /Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging --system [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-03-10) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-15) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, Inc. - installed 2023-04-28) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/aceagent [Not Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, Inc. - installed 2023-04-28) Executable: /Library/Audio/Plug-Ins/HAL/ACE.driver/Contents/Resources/acetool [Not Loaded] io.privado.main.hive.plist (PRIVADO NETWORKS LLC - installed 2022-04-29) Executable: /Library/PrivilegedHelperTools/io.privado.main.hive [Not Loaded] io.privado.main.uninstaller.plist (PRIVADO NETWORKS LLC - installed 2022-04-29) Executable: /Library/PrivilegedHelperTools/io.privado.main.uninstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-22) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-08-04) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-10) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.tuxera.ntfs.agent.plist (Tuxera Inc. - installed 2021-08-30) Executable: /Library/Filesystems/tuxera_ntfs.fs/Contents/Resources/Support/TuxeraMenuBarAgent/Tuxera NTFS.app/Contents/MacOS/Tuxera NTFS User Launch Agents: [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2023-08-22) Executable: /Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2023-07-27) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Running] 1Password Launcher (AgileBits Inc. - installed 2023-07-27) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] CCC Dashboard (Bombich Software, Inc. - installed 2022-03-25) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] ClockerHelper (App Store - installed 2023-04-25) Modern Login Item /Applications/Clocker.app/Contents/Library/LoginItems/ClockerHelper.app [Not Loaded] Helper (App Store - installed 2023-08-17) Modern Login Item /Applications/Gemoo Recorder.app/Contents/Library/LoginItems/Helper.app [Not Loaded] MessengerHelper (App Store - installed 2023-08-15) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (App Store - installed 2023-08-15) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Running] OneDrive (Microsoft Corporation - installed 2023-08-10) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Surfshark (SURFSHARK LTD - installed 2023-08-16) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] Timer Helper (App Store - installed 2023-06-16) Modern Login Item /Applications/Timer RH.app/Contents/Library/LoginItems/Timer Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2023-08-11) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app App Extensions: Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app World Clock - /Applications/World Clock.app Safari extensions: Safari Extension - /Applications/1Password for Safari.app Notification providers: TwitterNotificationServiceExtension - /Applications/Twitter.app Authy - /Applications/Authy.app Plugins: WorldClockIntents - /Applications/World Clock.app File providers: OneDrive File Provider - /Applications/OneDrive.app Share services: Evernote - /Applications/Evernote.app Telegram - /Applications/Telegram.app Twitter - /Applications/Twitter.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: Surfshark Finder Extension - /Applications/Surfshark.app OneDrive Finder Integration - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): QuickLookPlugin - /Applications/Transmission.app com.bittorrent.torrent org.bittorrent.torrent *.torrent Audio Plug-ins: BlackHole2ch: v0.5.0 (Existential Audio Inc. - installed 2023-02-10) MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) ACE: 11.9.0 (Rogue Amoeba Software, Inc. - installed 2023-04-28) 3rd Party System settings: Backblaze Settings Launcher (Backblaze - installed 2023-03-15) Microsoft NTFS by Tuxera (Tuxera Inc. - installed 2021-09-16) Backup: Time Machine Not Configured! 3rd party backup: Carbon Copy Cloner Performance: System Load: 10.52 (1 min ago) 6.90 (5 min ago) 4.89 (15 min ago) Nominal I/O usage: 37.00 MB/s File system: 29.69 seconds Write speed: 468 MB/s Read speed: 2214 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 15 % Idle: 77 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Brave Browser Helper (Renderer) (27) 38.50 % (Brave Software, Inc.) WindowServer 33.32 % (Apple) TradingView Helper (Renderer) (8) 21.14 % (TradingView, Inc.) Brave Browser Helper (GPU) 19.32 % (Brave Software, Inc.) EtreCheckPro 16.54 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Brave Browser Helper (Renderer) (27) 2.07 GB (Brave Software, Inc.) TradingView Helper (Renderer) (8) 478 MB (TradingView, Inc.) Discord Helper (Renderer) 196 MB (Discord, Inc.) Brave Browser 193 MB (Brave Software, Inc.) EtreCheckPro 136 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 2 MB / 2 MB (Apple) apsd 140 KB / 283 KB (Apple) exchangesyncd 150 KB / 14 KB (Apple) rapportd 34 KB / 62 KB (Apple) OneDrive 50 KB / 44 KB (Microsoft Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 10 (Apple) Brave Browser Helper (GPU) 9 (Brave Software, Inc.) TradingView Helper (Renderer) (8) 7 (TradingView, Inc.) TradingView 6 (TradingView, Inc.) Brave Browser Helper (Renderer) (27) 5 (Brave Software, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 41 MB Used RAM: 6.89 GB Cached files: 1.07 GB Available RAM: 1.11 GB Swap Used: 1.82 GB Software Installs (past 60 days): Install Date Name (Version) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-12 Microsoft AutoUpdate (4.61.23070901) 2023-07-12 Microsoft OneNote (16.75.23070901) 2023-07-12 Microsoft PowerPoint (16.75.23070901) 2023-07-12 Microsoft Outlook (16.75.23070901) 2023-07-12 Microsoft Word (16.75.23070901) 2023-07-21 Microsoft Excel (16.75.23071901) 2023-08-01 World Clock (1.14.1) 2023-08-09 XProtectPayloads (108) 2023-08-10 Microsoft OneDrive (23.153.724) 2023-08-11 WhatsApp (2.2332.15) 2023-08-11 iMovie (10.3.8) 2023-08-13 DU Recorder (1.0.3) 2023-08-15 Messenger (192.0) 2023-08-17 Gemoo Recorder (1.2.0) 2023-08-19 1Password for Safari (2.14.0) 2023-08-19 Telegram (10.0) 2023-08-22 Zoom (5.15.7.21404) Diagnostics Information (past 7-30 days): 2023-08-21 23:19:15 photoanalysisd - High CPU Use (7 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2023-08-19 20:23:38 callservicesd - Crash (4 times) Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd End of report


A few things I'll work through here, but I haven't had a chance to read through it all. I'm running Disk Inventory X to see if there's any quick wins on disk space, but I have ~40Gb free, I'd be surprised if that's blocking Quicktime / Screencapture from taking videos... but I'll do the space free up activity anyway.


If anyone sees any other low hanging fruit in this report that I should jump on, please let me know, I appreciate any advice or help offered.


Thanks in advance :)

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User profile for user: jeffreythefrog
jeffreythefrog
User level: Level 6
13,358 points

Aug 22, 2023 5:38 AM in response to Tintin19_02

since it works properly in safe mode but not in normal mode, i'm thinking you should download and run the free version of EtreCheck so we can see if you have some software installed that is causing your issue. make sure you give "full disk access" to etrecheck. Learn how to use it by reading Using EtreCheck. if you need help interpreting the report, you can see how to post the report here by reading How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report. and it automatically obscures sensitive things (like serial numbers) so you don't have to worry about sharing the report here.

Reply
User profile for user: jeffreythefrog
jeffreythefrog
User level: Level 6
13,358 points

Aug 22, 2023 9:54 AM in response to Tintin19_02

the thing I noticed would be surfshark. antivirus apps are not needed with macOS, and they often can cause issues within macOS while providing absolutely no protection or benefit. you should uninstall it using the developer's instructions.


I also noticed that your SSD write speed is very low for an apple silicon Mac. I'm unsure if this is because of surfshark. you will need someone else to look at your report, because I may be missing something else in the report.

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User profile for user: Tintin19_02
Tintin19_02 Author
User level: Level 1
5 points

Aug 22, 2023 10:38 AM in response to jeffreythefrog

You're a MFing genius! Of course. Surfshark are my VPN provider, but they've been pushing their Mac Virus protection on me. I've had Macs for over 20 years and never needed one, or wanted one and know that they're just not a thing on Mac, BUT one of my payment cards got leaked recently and I had malicious charges on my account, so I got suspicious and though 'what harm can it do to scan and check my laptop' - well, the answer to that question is that it could break Quicktime and your screen recording capabilities.


As soon as I read your reply I was 90% sure you were correct as it lines up time-wise to when it stopped working.


It is now fixed and I would like to say thank you very very much for leading me through EtreCheck and picking that out of the report.


I'd buy you a beer or coffee for your help if I could..... can I?


Thanks @Jeffreythefrog you've saved me countless hours of investigation and troubleshooting. I can do my screenrecordings again now without needing to pay for a third party tool


Cheers and have a great day.


Joel

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Quicktime / Screen Capture won't record screen

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