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Hi, can anyone help me diagnose why this iMac crashes several times a day. I have tried full reset. Stock RAM. No external display. Updated all software. It is often triggered when I start playing music so could be related to audio hardware or just increased CPU usage?
iMac (2017 – 2020)
Make sure the RAM modules are firmly seated in their slots.
Create and log into a new, basic, admin user account, Set up users, guests, and groups on Mac, and see if the problem persists. This tells us if the problem is limited to your user account or is system wide.
Note: do not launch any 3rd party apps in the new account so as to not install any of the supporting files that most create.
"It's not going to be that. This has been going on for a year over several versions of macOS. I've already done the whole ritual of updating everything."
How do you know the latest version of OS doesn't have a bug fix you need?
Then it's time you made an appointment at the nearest Apple Genius Bar or Apple Authorized Service Provider. for a free diagnostic test (Genius Bar only unless you're still under warranty then the AASP will also do a free diagnostic).
I've been using Macs for 25 years, I know what a hardware issue behaves like. I've run several versions of macOS on this machine now, they all do it. This machine is three years old, if it had a known software/firmware issue it would have been patched soon after it was released.
No! I'm saying that Apple will do a free diagnostic check on out of warranty Macs but I'm not sure AASPs will. They may pay for the diagnostic check and wave it if you have them do the repairs. But that's just a guess. If you go to an AASP call them first to get the costs upfront for the diagnosis.
Apple will perform free diagnostics on any Mac that it does not consider Vintage or Obsolete. The free app MacTracker can tell you which are or re not Vintage or Obsolete as well as every possible about a particular device.
Here's the report. Is EtreCheck safe?
Don't know why ARM64 is involved but…
Install EtreCheck and post the report. Allow Full Disk Access.
Use the Additional Text icon to paste in the report.
Will do that now, thanks.
Yeah it's an Intel Mac...
Yes, EtreCheck is safe. The first thing I would do is update to Ventura 13.5.1 then test.
It's not going to be that. This has been going on for a year over several versions of macOS. I've already done the whole ritual of updating everything.
tried all of those already
Will do. Are you saying the AASP is better for out of warranty? No, you're saying go to Apple? It is out of warranty, yes.
iMac 27" 2020 crashing often
