My iMessages won't sync

iMessages window won't allow me to put my name, photo and apple ID

MacBook Pro 14″, macOS 13.4

Posted on Aug 22, 2023 9:41 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2023 9:26 AM

Hey there amarasiri,


We understand you're having trouble with iMessage on your MacBook Pro. We'd be happy to help you troubleshoot this.


Start out by making sure you're signed into iMessage: Set up Messages on Mac - Apple Support

After that, try to add your name and photo in the General tab.


If you're still unable to add your name and photo, try restarting in safe mode and try adding those details again:

Use safe mode on your Mac - Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Aug 23, 2023 9:26 AM in response to amarasiri

Hey there amarasiri,


We understand you're having trouble with iMessage on your MacBook Pro. We'd be happy to help you troubleshoot this.


Start out by making sure you're signed into iMessage: Set up Messages on Mac - Apple Support

After that, try to add your name and photo in the General tab.


If you're still unable to add your name and photo, try restarting in safe mode and try adding those details again:

Use safe mode on your Mac - Apple Support


Kind regards.

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My iMessages won't sync

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