When trying to view videos on my desktop, I get this message:
"An error occurred while downloading a larger version of this video for editing. Please try again later."
I can watch them directly on iCloud.com (in a browser) and on my iPhone.
What gives?
iPhone 13 Pro
iMac 27" Intel (2020) running Ventura (13.4.1)
Hello bethfromal,
To confirm, this issue with accessing your iCloud videos is happening on your iMac? If so, then we'd begin by updating the Mac for the latest fixes: Update macOS on Mac
It's also important to note, that VPNs and security software can cause connectivity issues. You can try to disable them and test the issue, but you may need to remove the software in order to resolve the issue. Learn more here: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues
If the issue continues after these steps, please reply back providing more information. The more we can understand about the issue, the better we can assist.
Take care.
Hello bethfromal,
To confirm, this issue with accessing your iCloud videos is happening on your iMac? If so, then we'd begin by updating the Mac for the latest fixes: Update macOS on Mac
It's also important to note, that VPNs and security software can cause connectivity issues. You can try to disable them and test the issue, but you may need to remove the software in order to resolve the issue. Learn more here: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues
If the issue continues after these steps, please reply back providing more information. The more we can understand about the issue, the better we can assist.
Take care.
Yes. It was only on my Mac (iMac desktop).
I found that there was an update and applied it. Went from 13.4.1 to 13.5.1
Now I can play the videos successfully in the Photos app on my desktop.
So, it was either the update, or the reboot, or both.
Hi bethfromal,
We're glad to hear that you've got the issue sorted. Thanks for sharing the steps you took with the community.
Take care.
Photos errors
