apple tv is playing scrambled on 2 sony tvs through apple tv app. I am signed into my apple tv subscription. I am able to watch the shows on my ipad , but not on Sony tvs. Any suggestions?
BRAVIA4KGB,
Hi there lynsa,
It sounds like you're encountering video issues on the Apple TV app running only on your Sony TV devices. The steps below may help find and resolve the issue you're encountering:
Troubleshoot your video connection in the Apple TV app
If you’re having problems playing video, you can try video troubleshooting to test your network connection and help you resolve any issues.
1. In the Apple TV app, navigate to Settings.
2. Go to Video Troubleshooting, select Start, then follow the onscreen instructions.
Those steps are from this article: Troubleshoot your video connection in the Apple TV app
You could also see if resetting the Apple TV app may help. If needed, this article shows how: Reset the Apple TV app
Let us know how those steps go or if you've already tried those steps.
Take care.
Hi there lynsa,
It sounds like you're encountering video issues on the Apple TV app running only on your Sony TV devices. The steps below may help find and resolve the issue you're encountering:
Troubleshoot your video connection in the Apple TV app
If you’re having problems playing video, you can try video troubleshooting to test your network connection and help you resolve any issues.
1. In the Apple TV app
2. Go to Video Troubleshooting, select Start, then follow the onscreen instructions.
Those steps are from this article: Troubleshoot your video connection in the Apple TV app
You could also see if resetting the Apple TV app may help. If needed, this article shows how: Reset the Apple TV app
Let us know how those steps go or if you've already tried those steps.
Take care.
I have a new apple tv subscription. I have downloaded the apple tv app onto 2 different Sony TVs. I says I am signed in. But when I try to play a show ( on either tv) the picture is scrambled. Can anyone help?
