I can't delete custom domain email addresses from iCloud+

I recently gave custom email domains for iCloud+ a try, but now I'm having trouble getting rid of it! I managed to delete the address for my custom domain from the iCloud+ Features webpage, however, it's still showing up on my iCloud Mail page and in the iCloud settings on all my devices. This is causing some serious issues with both sending and receiving emails from my custom domain.


I have gone through all the articles about setting up and taking down a custom domain iCloud+ email address and nothing solves the problem.


Can anyone help me out here?


I've added some screen shots to illustrate the situation.





iPhone 11

Posted on Aug 23, 2023 12:31 PM

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2 replies

Aug 24, 2023 11:29 AM in response to Robert Olding

Hi Robert Olding,


We appreciate you reaching out to us.


We’d like to gather additional details that may help us be in a better position to assist you.

Did you use the same steps below to delete your Custom Email Domain?


  1. "On iCloud.com, click the App Launcher button in the toolbar, then click Custom Email Domain.
  2. Select the domain you want to delete an address from.
  3. Click the Remove button next to the address you want to delete, then follow the onscreen instructions."

You can use the article below as a reference.

Create and delete email addresses for a custom domain on iCloud.com - Apple Support


If yes, please reach out to us using the support link below so we can take a closer look into the issue.

Get Support




Take care!


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I can't delete custom domain email addresses from iCloud+

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