An identical exchange account already exists

When trying to add a second Exchange email account to the iphone mail app, I get an error message, cannot create account an identical account already exists.

iPhone SE

Posted on Aug 23, 2023 5:44 PM

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Aug 24, 2023 2:37 AM in response to SunnyBuck

Please check the email credentials and ascertain that you are adding another exchange account.


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you
  3. If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM). --> Trust manually installed certificate profiles in iOS and iPadOS ...


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An identical exchange account already exists

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