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Is there such thing as IMEI blocked?

I have an iphone11 Pro Max. And I originally purchased it from Verizon with their service. And completed my contract with them. Then switched service to T-Mobile almost a year ago. However I woke up this morning and and its in SOS mode. There I called T-Mobile for assistance and they couldn't do anything. They said my IMEI number is blocked my Verizon. Called Verizon I wasn't able to go thru since I no longer remember my PIN. Is there any possible way to get assistance with this?

Posted on Aug 24, 2023 11:00 AM

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Posted on Aug 24, 2023 2:47 PM

interesting since TODAY one of our two tmobile iphones started showing SOS as well. in our case tmobile support said their system says contact point of purchase, which in our case is apple store. I will try, but Afaik apple doesnt block imei numbers, the carrier does that. so i'm wondering if the issue is actually at tmobile.



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Aug 24, 2023 2:47 PM in response to boitom

interesting since TODAY one of our two tmobile iphones started showing SOS as well. in our case tmobile support said their system says contact point of purchase, which in our case is apple store. I will try, but Afaik apple doesnt block imei numbers, the carrier does that. so i'm wondering if the issue is actually at tmobile.



Aug 26, 2023 2:13 PM in response to JPW

Found out more detail. As expected Apple said they did not place any kind of IMEI block; they said if they had done anything, we'd see some sort of prominent "activation lock" message.


On my third Tmobile call, the 2nd-level Tmobile person said that VERIZON (whom I've never used) had put a block on the IMEI for the phone. And even more interestingly Tmobile said they have seen "multiple" instances of this recently.


The 2-nd level tech support person emailed a request to force unblocking the IMEI issue to the TMobikle fraud department, and one other department, saying one of the two departments should be able to remove the block. The block was removed about 6 hours later.


I do have a theory... when activating this phone (month ago) some sort of Verizon "free 5G trial" activation offer popped up - unsolicited and unwanted - right in the middle of the activation sequence. I doubt it is a coincidence, and wonder if Verizon captured the IMEI number at some point, then, months later, some other Verizon system flagged the IMEI number.

Is there such thing as IMEI blocked?

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