Downloading photos from IPhone 12 to iMac (high sierra 10.13.6)

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Downloading photos from IPhone 12 to iMac (high sierra 10.13.6)

ImageCaptureCore error 9937 - this has been well documented error among users trying to transfer pictures from IPhone to iMac. I still can’t find a fix for this so I’m wodering if this was fixed or still an existing problem (at least for me it is). Last fall people said they we’re in touch with Apple and fix was promised but I don’t find references to this anywhere. Could someone help me with this, to know there is no fix would be helpful as well….

iMac 21.5″

Posted on Aug 24, 2023 2:40 PM

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Answer 1

Aug 25, 2023 12:56 AM in response to juki21

If you were running an earlier version of macOS, this might be a result of the system not understanding HEIC / HEIF photos. But you're running High Sierra, so presumably this article does not apply:

MacWorld – Mac 911 – How to solve ImageCaptureCore error -9937 when importing photos and videos from your phone to your Mac

Some Apple Community Discussions threads suggest that the problem shows up after updating an iPhone to iOS 16.

https://discussions.apple.com/thread/254214222

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Answer 2

Aug 25, 2023 12:58 AM in response to juki21

Possible workaround: iCloud Photos.

If you have iCloud Photos enabled on both the iPhone and the Mac, they should sync. If you have it enabled on the iPhone, but not the Mac, you could use the iCloud Photos Web interface to retrieve copies of selected photos.

https://www.icloud.com/photos/

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Answer 3

Aug 25, 2023 2:10 AM in response to juki21

If there's a problem with Image Capture, it potentially affects a lot of digital camera users.

Another workaround – that's only practical for moving a few photos – is to e-mail photos to yourself. This assumes that your iPhone and your Mac are both connected to the same e-mail account.

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Answer 4

Aug 25, 2023 12:52 AM in response to juki21

Found this that indicates that -9937 is a generic "Image Capture download operation was canceled" error.

https://arstechnica.com/civis/threads/imagecapturecore-error-9937-when-importing-photos.1486749/

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Answer 5

juki21 Author

Level 1

8 points

Aug 25, 2023 2:04 AM in response to Servant of Cats

Thanks for taking the time to try to help. I actually went through earlier all the sites you mentioned (macw, arst, apple discussions) but none of those offered solution that works. The only option I haven’t tried is iCloud Photos so I guess I need to try that. It’s very annoying that Apple hasn’t fixed this but ”forces” you to iCloud and/or to buy new iMac. I would assume this glitch is making life harder for quite a big group of users.

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Downloading photos from IPhone 12 to iMac (high sierra 10.13.6)

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