Calls to iPhone not ringing on iPad

Calls received on our iPhones are not ringing on our iPads. This problem is happening on both mine and my wife’s iPhone.


There are two iPhones, two iPads, all on OS 16.6. All are on the same WiFi network, both iPads have FaceTime calls from iPhone enabled, FaceTime Notifications Sounds set to a ringtone, on iPhones, WiFi calling is on, calls on other devices enabled and iPads nominated to receive calls.


What happens is that when I call either iPhone from our house phone, the phone rings and a banner pops up on the iPad showing that an unanswered call is in progress, but neither iPad’s ringtone is activated.

The plot thickens. I go to each iPad in turn, open Settings -> FaceTime -> Notifications -> Sounds and change the ringtone, exit from Settings, then from the house phone call an iPhone, and voila. The iPad rings too, but only once. If I call the iPhone again, the iPad displays phone call visually but there’s no sound.

This was not always the case, and because it’s happening to two pairs of devices, it smells like either a software issue, or a common setting elsewhere that’s causing the problem. And no, Do Not Disturb is not activated


Can anyone assist in this matter?


thanks

Regards


iPhone 11

Posted on Aug 24, 2023 5:21 PM

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5 replies

Aug 25, 2023 2:06 AM in response to DoobieScoo

WiFi Call feature has nothing to do directly with the situation that you are in.


WiFi calls is a Carrier Specific feature. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM / eSIM to you. Please see the pic below which is self-explanatory...





Note: If the Wi-Fi connection is lost when you make calls, calls switch automatically to your carrier’s cellular network using VoLTE (Voice over LTE), if available and turned on. See View or change cellular data settings on iPhone. (VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes available.) Contact your carrier for feature availability.


When your iPhone has a low cellular signal, use Wi-Fi Calling to make and receive calls through a Wi-Fi network.

  1. On your iPhone, go to Settings > Cellular.
  2. If your iPhone has Dual SIM, choose a line (below SIMs).
  3. Tap Wi-Fi Calling, then turn on Wi-Fi Calling on This iPhone.

More items...


Make calls using Wi-Fi on iPhone - Apple Support (IN)

Aug 25, 2023 2:07 AM in response to DoobieScoo

DoobieScoo wrote:



What happens is that when I call either iPhone from our house phone,

What Call? On an iPhone, you can make and receive various types of calls. Here are the different types:


  1. These are standard voice calls made over the cellular network. They utilize your carrier's voice network to connect you with other phone numbers. Allow phone calls on your iPad, iPod touch, and Mac
  2. FaceTime Audio allows you to make voice calls over Wi-Fi or cellular data using your internet connection. It provides higher audio quality compared to traditional cellular calls.
  3. FaceTime Video enables you to have video calls with other FaceTime users. It uses the front or rear camera on your iPhone to transmit live video during the call. Use FaceTime with your iPhone or iPad - Apple Support (IN)
  4. VoIP (Voice over Internet Protocol) calls use internet connectivity to make phone calls. Apps like Skype, WhatsApp, Viber, and Google Hangouts utilize this technology, allowing you to make voice and video calls over the Internet.
  5. Some carriers support Wi-Fi calling, which allows you to make and receive calls over a Wi-Fi network instead of relying solely on cellular coverage. This can be useful in areas with weak cellular reception. Make a call with Wi-Fi Calling - Apple Support (IN)
  6. The App Store offers numerous calling apps that utilize different technologies. These apps can provide additional features and options for making calls, such as international calling, call recording, and more.


It's important to note that the availability of certain call types may depend on your iPhone model, iOS version, and carrier.



Aug 25, 2023 2:12 AM in response to DoobieScoo

DoobieScoo wrote:

Calls received on our iPhones are not ringing on our iPads. This problem is happening on both mine and my And no, Do Not Disturb is not activated

There are three primary factors that trigger the automatic activation of the Do Not Disturb (DND) mode. Users have the flexibility to deactivate each of these factors based on their individual preferences.


  1. Automatic Activation: Driving, Fitness, Gaming, Mindfulness
  2. Smart Activation: Work, Reading, DND
  3. Scheduled Activation: DND, Gaming, Mindfulness, Personal, Reading, Sleep, Work, Fitness


Elaborated below are comprehensive explanations for each of these three triggers.



1. Automatic Activation:

DND's Automatic Activation innovatively responds to specific contexts, improving user engagement and well-being. In driving scenarios, it identifies motion through GPS, accelerometers, and Bluetooth to ensure safer driving by silencing distractions. During fitness activities, it synchronizes with fitness trackers, ensuring uninterrupted workouts for optimal results. For gaming, it intuitively activates DND, heightening immersive experiences. In mindfulness practices, it triggers DND for focused meditation. Users can customize these triggers to suit their preferences, harmonizing technology with life.

See the pic below


2. Smart Activation:

Smart Activation introduces intelligent functionality by activating DND during tasks that require focus. When sharing screens, it suppresses notifications to aid presentations. During screen recording, it enables uninterrupted capturing. While streaming to TV, it elevates content consumption without disturbances. When mirroring screens, it ensures seamless interactions. This feature adeptly aligns technology with multitasking, streamlining interactions and fostering efficient engagements.


See the pic below


3. Scheduled Activation:

DND's Scheduled Activation empowers users with versatile control over privacy and focus. It accommodates contexts like work, exercise, reading, mindfulness, gaming, personal time, and sleep. By scheduling DND during work hours, users can enhance productivity. During fitness routines, DND preserves concentration. For leisure activities like reading and mindfulness, it creates tranquil settings. In gaming sessions, DND blocks distractions. This scheduling flexibility harmonizes technology usage with diverse lifestyle needs.


See the pic below


In essence, the integration of these activation triggers redefines DND's role beyond simple interruption management. It transforms the user experience across domains, from driving safety and focused fitness to immersive gaming and mindful introspection. With each trigger customizable to individual preferences, this innovation reflects technology's adaptability to enhance well-being and productivity in a digital age

Aug 25, 2023 2:13 AM in response to DoobieScoo

DoobieScoo wrote:

Calls received on our iPhones are not ringing on our iPads. This problem is happening on both mine and my wife’s iPhone.

Updating iOS on your iPhone should typically not alter the fundamental functionality of the device. It's possible that there were underlying issues before this update, which you might not have been aware of previously or might not have noticed.


In general, iOS updates are designed to enhance the user experience, improve security, and fix bugs, rather than introducing major disruptions to core features. The reported issue of the screen flickering and displaying a white screen after an update is likely caused by factors that are not explicitly mentioned in your post.


iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.


During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.


It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.


Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.



If the issues you mentioned are indeed caused by iOS, it's likely that numerous users who have upgraded to iOS 16.6 are experiencing similar problems. However, in order for the community on this forum to provide helpful responses, it would be beneficial for you to specify the nature of the issue you are encountering. Without this information, it may be difficult for others to address your concern effectively.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Calls to iPhone not ringing on iPad

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