Calls, texts and emails not coming through

My iPhone 11 Pro now needs to be rebooted daily in order to make calls received texts and or voicemails. When the voicemails do come through after being rebooted, the calls are not shown in my recent activity.

iPhone 11 Pro, iOS 16

Posted on Aug 25, 2023 10:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2023 11:19 AM

Hi there JustJPJ,


If you are having issues receiving calls, messages, and voicemails on your iPhone, these steps from If you can't make or receive calls on your iPhone can help resolve this unexpected behavior:

Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.

Update your software
1. Check for a carrier settings update.
2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Check your settings
If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings
1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.

Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.


If this continues after following those steps, let us know if this only happens when your iPhone is connected to a certain network or if this occurs with every network that your device is connected to. That will help us to isolate the cause of this issue further.


Cheers!

1 reply
Question marked as Top-ranking reply

Aug 26, 2023 11:19 AM in response to JustJPJ

Hi there JustJPJ,


If you are having issues receiving calls, messages, and voicemails on your iPhone, these steps from If you can't make or receive calls on your iPhone can help resolve this unexpected behavior:

Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.

Update your software
1. Check for a carrier settings update.
2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Check your settings
If you can't make or receive calls on your iPhone, follow these steps, testing after each step.

Check your network setings
1. Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.

Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.


If this continues after following those steps, let us know if this only happens when your iPhone is connected to a certain network or if this occurs with every network that your device is connected to. That will help us to isolate the cause of this issue further.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Calls, texts and emails not coming through

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.