iPhone damage

I purchased an iPhone 13 Pro Max from Iran in December 2021. I am currently living in Germany and the phone has fallen out of my hands, causing damage to the camera and speaker. How can I get your help?

iPhone 13 Pro Max, iOS 16

Posted on Aug 26, 2023 1:38 AM

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Question marked as Top-ranking reply

Posted on Aug 26, 2023 6:51 AM

Make an appointment at the Genius Bar to have it repaired

Genius Bar Reservation and Apple Support Options - Apple


Unfortunately there is no warranty on that phone, as there is no Apple Stores or authorized resellers in Iran. It is a grey market phone that someone sold you.

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iPhone damage

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