You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I had the battery in my iPhone 11. Now my phone won’t work unless it is plugged in. What do I do?

The phone worked fine when I picked it up from the repair shop. Now the screen turns black and the phone shuts down if I unplug it. When I plug it

back in, the Apple comes in the screen and a minute later my phone will work, as long as it is plugged in.

iPhone 11, iOS 16

Posted on Aug 27, 2023 10:35 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2023 10:49 AM

Take the phone back to the shop. Are you sure that a genuine Apple battery was installed?


See if you can find the repair shop listed using this link to verify that the shop was authorized for Apple repairs and service.


Find Locations




2 replies

I had the battery in my iPhone 11. Now my phone won’t work unless it is plugged in. What do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.