I have tried a hard reset on the account and adding the email account back when I do it works until I restore the phone from backup and it goes back to the same issue
iPhone 6s, iOS 15
Hey hamilton262,
With the account working as expected before restoring from your backup, it sounds like there's an issue in the backup itself, possibly with the account settings. To remedy this, after restoring your backup you'll want to delete and add the account back to know that it's working correctly. Then you'll complete a new backup to overwrite the old one.
Let us know how it goes.
Take care!
Hey hamilton262,
With the account working as expected before restoring from your backup, it sounds like there's an issue in the backup itself, possibly with the account settings. To remedy this, after restoring your backup you'll want to delete and add the account back to know that it's working correctly. Then you'll complete a new backup to overwrite the old one.
Let us know how it goes.
Take care!
Hi there hamilton262,
After all the steps you've taken with your iPhone, you can reach out to Apple Support for further assistance looking into this. You can do that with the following link: Get Support
Best wishes.
Tried that and it gives the same problem of reply loading. It is an issue in the backup itself I suspect the mail program so I tried removing it and download install still no change also tried downloading Outlook and no change
Exchange email account on iPhone is stuck, with automatic reply indicating “loading”, so account can’t send or receive email.
