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Newly purchased music disappeared and won’t download

For context: I’ve gone through the forums and looked into hidden purchases. I’ve checked storage and I’ve restarted my phone.


I bought one song on iTunes using my iPhone. I saw it downloading on the app. I closed the app to open Music. I saw the song pop up in Recently Added for a literal, and I mean literal, split second and then disappear.


I checked the Artists and Songs tab — nothing. I checked the Downloaded tab — nothing. I went back to iTunes, and I went to buy the song again, assuming there was some kind of glitch, but it told me I already bought the song — so I didn’t go through with buying it again. I went to the Purchased tab on iTunes and found the song there.


I hit download and it went into the animation that said it was downloading. I checked Music and saw that it said it was downloading so I clicked the Downloading tab and saw that there was a blank icon with no song name next to it, and that despite saying it was downloading, nothing appeared to be happening.


I cancelled download after about thirty minutes and tried again. Same thing. Restarted my phone and tried again. Same thing.


Does anyone know what I can try next? It was only $.99 but it’s incredibly frustrating.

iPhone 11

Posted on Aug 27, 2023 7:52 PM

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Question marked as Best reply

Posted on Aug 28, 2023 12:47 AM

Start here, check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

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1 reply
Question marked as Best reply

Aug 28, 2023 12:47 AM in response to klentz646

Start here, check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

Newly purchased music disappeared and won’t download

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