How can I cancel a subscription for an app from the App Store?

Marlynm503 wrote:

want to cancel subscription (app astroline) ,app which takes money from my card without asking, and want cashback of course

It is not a subscription that is managed by Apple and you were most likely directed there from a Social Media post or website advertisement for a free astrology reading. The free reading was part of a free trial that turns into a subscription if not cancelled. You did authorized it, but were tricked into believing that you were just getting the free reading.

Since Apple has no part in this subscription, you must deal with Astroline directly for cancelling. They offer the following instructions:

To cancel your web subscription, open the Astroline web app and follow these instructions:

1. Log in to your account using the email and password you’ve created when subscribing to Astroline. 
2. Tap the gear icon at the top right of the main screen to open ‘Settings’.
3. Scroll down to the ‘Manage Subscription’ section and tap it. 
4. Tap the button ‘Cancel Subscription’ at the bottom of the screen.

They also have this web page with information on their limited refund policy along with cancelling your subscription.

https://sub.astroline.today/gototop/money-back-policy

I sent this company about 6 emails to their support team stating I wished to cancel my subscription- within an hour or so of commencing a 3 day trial for £1, but they just sent cut and paste walls of legal sounding text to effect that they couldn’t refund me (wasn’t asking for the £1 for the trial back) and that I had signed up to their service and they would not cancel because I had done their astrology quiz and scanned my palm - no useful info from it without paying more money.

They soon became quite unpleasant seemingly purposely refusing to understand what I had requested. So I ended up blocking them as it was getting me nowhere.

I then rang the fraud line on the back of my Barclays debit card and they have put a stop on my card and will be sending me out a new one.

They also advised me to go to my Apple wallet and delete my card from it as I had used Apple Pay for the supposed 3 day trial - actually not a trial at all.

They also said they had put a cancel on any further money they may try to take from my account and that if anything did come out of my account that they would refund me.

I hope that this is of some help to someone.

Valentingreta wrote:

Please some one can help me..i want cancel my astrolone subscription they take money in my bank acount without telling me

Review this information provided by James_B_235:

- Log in to your account on the app (https://app.astroline.today) using the email associated with the subscription.

- Tap the gear icon in the top right corner to access settings.

- Scroll down to the “Manage Subscription” section and select “Cancel Subscription” at the bottom of the list.

If difficulties arise, contact the support team immediately via email at astroline.app@appdesk.zendesk.com.

You have inadvertently signed up for a subscription and were most likely linked to their site from a Social Media post or Website Advertisement, which prevents Apple from being able to manage the subscription. In the future, only use in-app purchases where the subscription will be managed by Apple and can be easily cancelled using the normal method here:

If you want to cancel a subscription from Apple - Apple Support

Pakanae218 wrote:

I would like to cancel subscription as money is going out of my card without authority

Cancelling a subscription that is managed by Apple is done here:

View or cancel app subscriptions on iPhone - Apple Support

If you do not see the subscription there, then it is not managed by Apple and you have a subscription by using a website which may have started as a free trial. Those would need to be cancelled by contacting the developer of the website. If that website is Astroline, then there have been quite a few links provided here that will help you with that.

Hello! Here is my experience interacting with Astroline. 

Cancellation Instructions

Follow these steps:

- Log in to your account on the app (https://app.astroline.today) using the email associated with the subscription.

- Tap the gear icon in the top right corner to access settings.

- Scroll down to the “Manage Subscription” section and select “Cancel Subscription” at the bottom of the list.

If difficulties arise, contact the support team immediately via email at astroline.app@appdesk.zendesk.com.

Refund

Read carefully the respective policies. Contact the support team at astroline.app@support-team.app if you want to request a refund. Include the email address(es) associated with the subscription and payment information. If you used Apple Pay or Google Pay, include the last four numbers of the digital card (not the physical card) you used to make a purchase.

[Edited by Moderator]

Today and after many messages to push Astroline via (astroline@support-team.app) to answer me asking for a partial refund and in alignment with EU laws that are stated on their website they agreed to a partial refund. If you are in the EU you are entitled within the 14 days window to retract yourself from the purchase see here under:

see their website Note for the EU residents: If you are an EEA or Switzerland resident, you have the right to withdraw from the agreement for the purchase of digital services without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion (withdrawal period). The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. However, if you terminate the agreement during the withdrawal period, you have the right to receive a refund proportionate to the provided service. When you make a purchase of a single item of digital content (such as PDF file, video and so on), you expressly agree that such content is made available to you immediately. As a result, you forfeit your right to withdraw and will not be eligible for a refund.

The bank canceling further charges to the card is the key. While the trial was started with Apple Pay, further recurring charges do not go through Apple Pay. They will bill your card directly with token provided by your bank that was sent to the merchant securely with Apple Pay. After that Apple Pay is no longer involved. Removing the card from Apple Pay is necessary simply because the card is no longer valid after it was cancelled by Barclays, but you would have still received the charges even if the card was removed from Apple Pay.

The reason why it is important that Barclay's cancels further charges is that the banks along with the PNO(Mastercard, VISA, American Express, etc) use a service called a Credit Card Updater that notifies the merchant that your card number has changed. If they did not cancel further charges, then that subscription would carry over to your new card.

I would also suggest notifying your local consumer protection agency that is responsible for reporting these scam websites. In the US, we have the FTC, but that would obviously not be same for your region and I am not sure what agency that would be for you.

Click here, follow the instructions, and use this link to ask the iTunes Store staff for a refund.

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Pwill24 wrote:

I want to cancel app astrosubline as they have taken money out of bank. How do I do this? I don’t want to give them any personal information.

Review the information that has been provided here. Most users have followed a link from a social media post or website advertisement and were directed to their website for a free trial that became a subscription. You might not have been aware that you were signing up for a free trial as it may have been in small print on their website.

You will find links on this page to contact the company directly and also steps to take in the app that they have. Since the subscription was not started with an in-app purchase it is not being managed by Apple and you need to do that company. They are billing your card directly and it is not going through Apple.

Hi,

please talk to your bank.

they will block your card and sending you a new one. If they cutting payments again the only way is to open a new bank account and close the old one. I know it’s a lot of work but unfortunately the only way out of it.

those companies like AstrOline are thieves.

Only you can cancel a subscription. No one here can do it for you. Use the link provided by @Niel above.

ASTROLINE IS A SCAM THAT HAS A FALSE TRIAL PERIOD. APPLE SHOULD DISCONTINUE WORKING WITH FRAUDULENT COMPANIES LIKE THIS. I CANCELLED WITHIN AN HOUR OF A $1, 24/hr trial period. Then sent back an email stating I would be cancelled the next day and was charged for a whole month.

I’m having the same issue with Astroline. I’m continuously paying for a service I cancelled and Apple services won’t do anything about it. I disputed sent a copy of the email cancellation and Apple still sided with this fraudulent company. I cancelled Astroline by email and they are still charging me. They fraudulently taken well over $150 by now. There are sooo many complaints about this company upon completing a Google search. Each customer with the same complaints of fraud. It shouldn’t be tricky to cancel a trial, when ALLL had other app subscriptions are easily found and able to cancel hassle free. Astroline is a SCAM!!!! I was just charged $39.99 on March 19th. Why?!

Not only did I have to work with my bank to cancel the charges multiple times I just found out that they are charging my PayPal account to the tune of 45 dollars per month even after I PAID for the cancellation they send a sneaky email titled cancellation saying that they are giving another chance to keep the subscription hence the 3, 45 dollar charges.I am now having to go through PayPal to cancel as well. I am more than irritated and have worked entirely too hard to CANCE. I have sent too many emails and tried to call but they must be so busy defrauding people as no one answers the phone The idea of giving them a chance is absolute rubbish

Shame on you Astroline Hopefully you will reap what you sew

According to my Banker you are an international transaction so you can hide behind that. I will continue on this feed until I know the matter has been resolved

Side note: thinking of those poor senior elders or people with disabilities that don’t have the know how or capacity to do all I have done to save themselves from these thieves stealing their money.

I have been receiving charges on my credit card from astroline.app@appdesk.zendesk.com, and I have canceled the application and have no subscriptions. I am sending emails to cancel but still cutting the payment!!

looks like thieves I am not using the app neither the website and they didn’t send anything to use