I can't add a boarding pass to Wallet

I’m trying to add a boarding pass to my apple wallet, but do not get the option to do so. How do I add “ add to apple wallet” to my options?

[Re-titled by Moderator]

iPhone 13, iOS 16

Posted on Aug 28, 2023 10:57 AM

Best reply

tavon82

Level 1

8 points

Posted on Dec 24, 2023 11:40 AM

I am also having this issue. And I am a frequent flyer with United Airlines. I usually don’t have this problem but I am right now. The issue seems to be the Apple wallet sync to the United app. When I click the button nothing happens it just spins.

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40 replies

Jun 19, 2024 5:02 PM in response to gokartmozart

I doubt that it’s anything that sinister.

Probably an over-tasked developer being driven by too many “special interest owners” w/o the authority to say “No” to any of them.

I’ve found recently that - IMO - UAL is trying to place WAY TOO much “helpful info” ALL AT ONCE on our small screens.

Aug 28, 2023 5:50 PM in response to maus133

it IS on your iPhone … within the Airline’s App or Website.

maus133 Author

Level 1

9 points

Aug 28, 2023 4:53 PM in response to Michaelhere

Thanks Michael, but I’m not IT aware enough to trust links etc. so I need apple to tell me how to get it to show up!!

Aug 28, 2023 4:53 PM in response to maus133

No problems! If you want to manually search the App you can go to the store and write “Pass2u” :)

Have a good day!

maus133 Author

Level 1

9 points

Aug 28, 2023 4:53 PM in response to Michaelhere

Thanks Michael - I’ll see how it goes.

warm regards to you in Italy - I am in Sydney, Australia.

maus133 Author

Level 1

9 points

Aug 29, 2023 12:51 AM in response to Chattanoogan

Thanks Chattanoogan … all good. Maureen

Jeff Donald

Level 6

15,824 points

Jan 21, 2024 6:09 PM in response to MikeSully1950

Have you talked to United’s customer support team? Boarding passes are added by link in email from United, the United mobile app or a link on the United website.