Wi-fi internet connection

This morning all the apple devices at home have disconnected from the home Wi-fi connection and will not reconnect. Despite, submitting the Wificode several times it states that it is incorrect, when clearly it is not. Other devices still connected to Wi-fi. Anyone any ideas?


Windows, Windows 6

Posted on Aug 28, 2023 1:09 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2023 1:13 PM

You may find that simply restarting your WiFi router will resolve the issue. To restart the router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




3 replies
Question marked as Top-ranking reply

Aug 28, 2023 1:13 PM in response to Wi-fiinternet

You may find that simply restarting your WiFi router will resolve the issue. To restart the router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




Aug 28, 2023 1:30 PM in response to Wi-fiinternet

If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

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Wi-fi internet connection

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