Stumped! Suddenly FCPX File Sharing never gets past 0% on ANY file export, ANY library

Out of nowhere FCPX has stalled at "Transcoding *filename* — 0% when I attempt to export it via the share function. It happened on a project between rough final and final stage. I had exported it a handful of times before it stopped exporting, and since then I've tried exporting half a dozen open (mid-process and finished) projects, with the exact same result. I've also noticed that FCPX stalls out at 0% when I attempt to manually render timelines (CTRL + R). The only option with either approach is to x out of them, even after letting them run overnight.


I've exported all of these projects in the past without issue. Nothing I've tried has corrected this issue as of 2 days ago.


Here are the steps I've tried so far:

  • Quit/relaunch FCPX
  • Restart computer
  • Update FCPX, Compressor, and Motion to the latest versions
  • Send to Compressor
  • Various export codecs (prores, H264, H265, etc.)
  • Update MacOS to the latest version (Ventura 13.5.1)
  • Delete all generated files for project
  • Reset FCPX Preferences
  • Grant Full Disk Access for FCPX
  • Paste project in new project and attempt export
  • Create entirely new library with single clip and attempt export



Here are my machine specs:

  • 2021 Apple Macbook Pro 16"
  • M1 Max
  • 64gb RAM
  • 8TB Internal SSD


Anyone else seen this before? Anything else I can try to get this fixed, or to identify whether it's a hardware or software issue?

MacBook Pro (2021)

Posted on Aug 28, 2023 7:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 4:19 PM

Google's nasty keystone software is installed. It can overwhelm and break the Video Toolbox. Follow the instructions at https://chromeisbad.com to completely remove all the keystone files scattered across the drive. Once that's done, drag FCP to the trash (don't empty it) and re-download FCP from the App Store.


I sorta recall that homebrew might have been involved in a previous FCP problem, but I think the symptoms were different. Just thought I'd mention it since you have installed some databases via homebrew. (I prefer MacPorts because it stays in its own /opt/local sandbox.)


Others may see additional items.


The etrecheck report is anonymized so no personally identifying information is included.


EDIT: Just noticed that you have Security updates disabled and a number of configuration profile entries which could be a sign of malware. You should consider enabling Security updates and running a MalwareBytes scan to see if something's amiss.

Similar questions

23 replies
Question marked as Top-ranking reply

Aug 29, 2023 4:19 PM in response to ronadair

Google's nasty keystone software is installed. It can overwhelm and break the Video Toolbox. Follow the instructions at https://chromeisbad.com to completely remove all the keystone files scattered across the drive. Once that's done, drag FCP to the trash (don't empty it) and re-download FCP from the App Store.


I sorta recall that homebrew might have been involved in a previous FCP problem, but I think the symptoms were different. Just thought I'd mention it since you have installed some databases via homebrew. (I prefer MacPorts because it stays in its own /opt/local sandbox.)


Others may see additional items.


The etrecheck report is anonymized so no personally identifying information is included.


EDIT: Just noticed that you have Security updates disabled and a number of configuration profile entries which could be a sign of malware. You should consider enabling Security updates and running a MalwareBytes scan to see if something's amiss.

Aug 29, 2023 5:22 PM in response to Tom Wolsky

And I'm adding more detailed information to let you know why the report says that, and requesting that you not focus on a factor that is not relevant to the situation at hand. My drive had nearly 1/8th free while testing/troubleshooting. If you don't want to take my word for it, that's your prerogative. But I'm telling you plainly that this is not the point of failure.


I created a new test account while on a call with an Apple support rep, and exports worked normally. We generated a capture report (one of the contributors to the inflated swap space), and we are awaiting word back from an engineer.

Aug 30, 2023 11:03 AM in response to ronadair

Also, sitting here thinking waiting on a render, when FCP's export is stuck like you mentioned, have you taken a peek a Activity Monitor's CPU usage to see what FCP or anything else is doing during this time?


In Activity Monitor you can click on Final Cut Pro, then the little circle "i" button, then "Open Files and Ports" and see if it's stuck on some file or volume. It may be a long, long list but can be helpful sometimes scrolling through it.


I'm not sure how comfortable you are with the terminal but while an export is stuck you could run:


sudo fs_usage -w -f filesys Final Cut Pro


and/or


sudo fs_usage -w -f Final Cut Pro


(you'll need to type in your password) then hit return to see what FCP is doing or think's it's doing during one of these 0% exports. Sometimes I find this to be really handy in determining what's going on.


Tap Control c to stop the fs_usage process in the terminal.


Another tool is sc_usage which you could run while an export is stuck.


You can look up the PID number for Final Cut Pro in activity monitor then use that number like this in the terminal:


sudo sc_usage 2501


(your PID number will be different for Final Cut Pro) then hit return.


tap the q button to quit sc_usage


If you're curious what these do exactly, in the terminal type:


man fs_usage


or


man fs_usage


then hit return to read it's manual. Tap control z to exit the manual.


It's kind of amazing how much computers and applications are doing under the hood while they look, to us at least, like they're doing absolutely nothing.

Aug 29, 2023 1:15 PM in response to ronadair

Etrecheck is a diagnostic utility by a respected member of this community.


It is used many times here every day to let those who are trying to assist know about possible software issues in the affected user's Mac.


You can download Etrecheck from its website https://etrecheck.com.


Run the application, and it will produce a report on your setup.



Click Share Report->Copy Report, then you can post it in a reply here using the "Additional text" button under the message address here. 

Aug 30, 2023 1:39 AM in response to ronadair

Only 12% free on an SSD is suicidal especially as the files are probably highly fragmented. I would move as much as possible to other drives if you can't delete any of it.


Have you tried a new test Library and project?


EDIT: A couple of years ago I was contacted by someone whose iMac had slowed to a standstill and was contemplating replacing it. Within a few minutes of the phone call it became obvious that his 3TB drive was under 10% free and the culprits were the massive ProRes render files. He took a few minutes to delete these and suddenly his machine was like a new one!

Aug 30, 2023 10:11 AM in response to ronadair

Out of curiosity I'd run Black Magic's Speed Test (free in the App store) on the destination drive under your main account as well as under the test account and see if there's any noticeable difference.


I often run this test on drives clients hand me before working to see what exactly they put inside some no-name 3rd party SSD or HD case so I know what I'm dealing with before an edit.

Aug 29, 2023 5:39 PM in response to ronadair

A test account that functions properly is also important info to share. I understand when a production machine isn't working properly it can cause all sorts of deadline stress, but we're all just users like you, volunteering our time to help others. If you look at the points that others have awarded to Tom for helping to solve their problem you can see he's a hero around here.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stumped! Suddenly FCPX File Sharing never gets past 0% on ANY file export, ANY library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.