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macOS Sequoia is now available
I've just bought a new Mac. OS Ventura 13.5.
I have a Canon Maxify MB2150 printer.
It prints OK on my new Mac, but there's no scan function.
The scanner still works fine on my old Mac.
I contacted Canon and dowloaded the drivers they recommended. Didn't work.
I contacted Apple and followed all the steps they told me. Didn't work.
It's a wireless connection. The signal strength is showing at 100%.
Can anyone please help?
MacBook Air 13″
Both the Computer and the Printer / Scanner need to be connect to the same Network
Although the information in next link from Apple pertains to AirPrint compatible Printers / Scanners - the same type of Network Connection is required to the two devices to see and communicate with each other
Connect an AirPrint printer to a Wi-Fi network - Apple Support (CA)
ICC Scanner drivers for this Scanner / Printer
Two things
1 - Use the Image Capture application in the Utilities folder
In my case the Epson ET-2750 is showing as connected can being seen on this computer
2 - If the Canon Scanner is not showing up log into your Router and see if the Canon is actual connect to the Same Network
Again in second image it does show and connect on the 2.4 gHz network. The computer P's M1 Mac Mini is connect on the 5 gHz network
That is not important as the two device are on the Same Network
Do try the demo version of VueScan . I used it on my very old Canon scanner with Ventura and earlier systems. I like it better than the apps that came with my scanners. You don't need to get the subscription version as the subscription only gets you compatibility with new scanners. Once you have it for your Canon you won't need the updates.
Hi. Thanks so much for taking the time to answer.
The AirPrint is correctly connected and I have no problems printing.
I downloaded the scanner driver from the link above but I'm getting the same error messages as I did earlier - Cannot communicate with scanner. Possible reasons:
- Scanner is turned off.
- (If using wired LAN connection) It is disconnected from wired LAN.
- (If using Wi-Fi connection) Signal strength is poor due to obstructions.
- (If using USB connection) USB cable is disconnected.
- Other software or another user is using the scanner.
Please check and try again.
Is there anything else you can think of that I could try?
Thanks in advance.
Thanks. I was on the phone to Canon for an hour or so earlier. They couldn't find any logical explanation and told me to contact Apple. I've tried two different Apple technicians and they couldn't help either. Told me to go back to Canon. So I'm basically going round in circles.
I read somewhere to disable the TCP/IPv6 but I can't as I don't have the option on my drop-down menu.
I don't know if it makes any difference (I'm a complete ignoramus with all things tech) but the printer TCP/IPv6 addresses are not the same as the ones on the Mac.
I reckon I'm just going to have to go out and buy yet another printer. Hate having to throw away things that should be working!
Cheers for your help.
I have same problem with a Canon MN5360. No scan. After much the same journey, I found on the canon website, a list printers, and operating systems. And the 5300 series was shown as “not compatible” with Ventura. So yep. It’s a new printer, or keep the old computer just for scanning, or photograph things with your phone or iPad!
Hi, and thanks for your reply. I did resort to photographing, but I need the scanner to create handouts for my classes, and the quality of a photographed document isn't good enough. Also, the file size seems to be much much bigger than a classic scan.
Let's just hope my old Mac keeps on going for a while longer!
Very frustrating :(
Thanks for sharing your experience. I'm having the same issue so will save time going to Apple and Canon support. My workaround was scanning to card and then uploading that to my MacBook. A bit of a hassle but it worked. If you find out more, without buying new printer, please share! (I'm with you, that 2.4gHz band business is hurting my head. I just plug in!)
Hi again.
The device is showing up on Image Capture. Seem to connect to the printer but not to the scanner element of the equipment.
Also, I've checked the router and the printer/scanner is showing as connected.
Sorry but can not see why except that the ICC files that was installed from Cannon is flawed or not compatible with Ventura
Suggest contacting Cannon
All Printer and / or Scanners or Combo Printer / Scanner I have had have always connected over the 2.4 gHz Band.
Sorry, you've lost me.
As I said, I'm an ignoramus.
Thanks for trying anyway.
I've rechecked the router information and the printer is showing up as connected over 2.4 gHz.
Looks as if I'll just have to buy a new printer.
Thanks for all your help.
Welcomed sorry could not do more
Perhaps if lucky - my " Resident Guru " , I called this Contributor, will pop up and offer additional solutions
Canon scanner problem with Macbook Air OK Ventura
