This support article has a list of things to do if your iPhone, iPad, or iPod touch is lost or stolen. --> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.
- If your phone was stolen then you may not wish to remove it from your account (as given in #7) since this would disable activation lock and potentially a thief could still make use of it.
Read this support article to find out how to use the Find My app to locate a missing device or item. Click here --> Use the Find My app to locate a missing device or item - Apple Support
- A person can use the Find My app on a device owned by someone in their Family Sharing group. Alternatively, anybody can sign into https://www.icloud.com/find to locate their device using a browser.
"You don't need a two-factor code if you use any internet browser and log into www.icloud.com/find
Note that the address must include the "/find" as shown above."
If Find My is offline or not working - Apple Support
If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:
It's powered off, the battery has run out, or more than 24 hours passed since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane.
Your Find My compatible device isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
You're in a country or region where we don't offer this feature. This feature might not be available in your country or region due to technical limitations or local law.