Seems like everyone just got a new phone

I bought this phone and it’s so hot apple screen comes up says it’s stopped charging due to overheating. My CarPlay in my car crashes now because of it . I prob have to get a new phone now.

Posted on Aug 29, 2023 5:27 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2023 12:52 PM

Hi sibylan,


Thank you for participating in the Apple Support Communities. If you are having issues with your device getting too hot, here are a few steps that may be useful:


  1. Unplug your device from the charger to allow it to cool off before proceeding.
  2. Once the device has cooled, try the steps in this link to see if they help: If your iPhone or iPad gets too hot or too cold - Apple Support
  3. If you need further support, reach out to Apple Support here: Apple Support


Have a great day.

1 reply
Question marked as Top-ranking reply

Aug 30, 2023 12:52 PM in response to sibylan

Hi sibylan,


Thank you for participating in the Apple Support Communities. If you are having issues with your device getting too hot, here are a few steps that may be useful:


  1. Unplug your device from the charger to allow it to cool off before proceeding.
  2. Once the device has cooled, try the steps in this link to see if they help: If your iPhone or iPad gets too hot or too cold - Apple Support
  3. If you need further support, reach out to Apple Support here: Apple Support


Have a great day.

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Seems like everyone just got a new phone

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