Face ID is not working after screen replacement.

Did you have your screen replaced by someone other than Apple or an actual Apple Authorized Service Provider? If you did, FaceID won't work again as only Apple or Apple Authorized Service Providers have access to authentic Apple parts. And if you had someone not authorized replace your screen Apple won't touch your phone moving forward. It is possible you can get Apple to agree to replace the screen on your iPhone, but you'd need to ask Apple if they will. They may. They may not. You should also have a notification that you have don't have authentic parts in your iPhone. Will make it impossible to trade the phone in and very difficult to sell it to someone.

If Apple Replaced the screen themselves, take it back to Apple. Otherwise, you'll have to live without FaceID now.

Iphonexs64g wrote:

So now whatt i’m do?

If the screen was replaced by anyone other than Apple or an authorized service provider, you either live with it the way it is or toss it in the recycle bin and go buy a phone that works. Apple won’t touch it now that it’s been tampered with.

Ba-Toxic-Minds wrote:

Yes my face ID has been disabled it’s unavailable

And the answer is still the same. If you had the screen repaired by someone other than Apple or an Authorized Apple Service Provider, Face ID will not work.

RDG899 wrote:

That's the thing isn't it. There may be a sound reason why replacing a screen kills Facial ID but it strikes me this is more along the lines of a HP Printer keyed so it accepts only HP Ink cartridges. Or a Kurig coffee maker that only accepts keyed coffee pods.

Not an Apple hater. Have had Iphones. Ipads, Apple watches for years. They work forever. Only replaced them when new features and hardware appeal to me.

Thanks

The comparison isn't even remotely valid.

The biometric sensors used for Face ID and Touch ID are securely paired with the Secure Enclave in the processor. Allowing that to be bypassed would drastically reduce the security of the information stored on your phone. Better to disable it entirely than to leave it open to exploitation.

Think of it more along the lines of this: Allowing that would be like having the window in the front door of your house replaced because a kid hit it with a baseball and having the contractor you hired to do that hand out copies of the key to unlock the door to anyone passing by...

If the screen replacement was done by someone other than Apple or an authorized service provider, FaceID will never work on that device again.

ikaintt Said:

"Face ID is not working after screen replacement.: My Face ID work properly. When I replace my iPhones screen then Face ID not detect my face or we say Face ID not working"

-------

So, who Replaced the Screen?:

Is it YOU who replaced the screen? Or was it someone else?

Get a New Screen:

Your iPhone Screen has been installed incorrectly. So, if you did not perform he repair, then contact the persons who performs the repair. They need to fix this, on their end.

Getting a New iPhone Screen:

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area. Be wary as to where you get this item, ask you may get an error of an ungenuine Mac screen. So, to avoid this continual message, it is best to have an Apple or an AASP replace the battery. So, where to get a new battery:

A. Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :) 

B. Contact an AASP: 

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the battery

ademola30 wrote:

My Face ID is working before the replacement of screen and not working again after the replacement

what is wrong with it

What's wrong with it is that you had the screen replaced by someone not authorized by Apple to do so.

The wrong screen was installed.

If your Face ID is not working here are some things you can do

Retake or add another Face ID of your face going in

settings>face id and password>add a Face ID…

also if it’s not working make sure you are not wearing something hiding your face or eyes

if it’s not helping check this —> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

im not a moderator but I hope this will help

✌️peace :)

The answer has not changed. If it was replaced by someone other than Apple or an authorized service provider, it will never work again.

This is not true

if the screen was replaced properly and the proximity sensor has also been replaced or transferred from the old screen then Face ID will still work fine

just look on YouTube there are several videos showing it working

RDG899 wrote:

That's the thing isn't it. There may be a sound reason why replacing a screen kills Facial ID but it strikes me this is more along the lines of a HP Printer keyed so it accepts only HP Ink cartridges. Or a Kurig coffee maker that only accepts keyed coffee pods.

Not an Apple hater. Have had Iphones. Ipads, Apple watches for years. They work forever. Only replaced them when new features and hardware appeal to me.

Apple has chosen to do it this way. There is nothing anyone in this user-to-user forum can do to change that. Attempting to convince me or anyone else here that your perspective is the correct one is, beyond the thrill of arguing, largely pointless.

You can let Apple know your thoughts here:

Product Feedback - Apple

RDG899 wrote:

Sorry but this Face ID lockout is nonsense. If security is an issue make the Face ID only useable after a full factory reset that deletes all personal information.

Apple has chosen to implement security in a different way. Personally, I trust them to know how to do security more than I trust random people in random shops.

That's the thing isn't it. There may be a sound reason why replacing a screen kills Facial ID but it strikes me this is more along the lines of a HP Printer keyed so it accepts only HP Ink cartridges. Or a Kurig coffee maker that only accepts keyed coffee pods.

Not an Apple hater. Have had Iphones. Ipads, Apple watches for years. They work forever. Only replaced them when new features and hardware appeal to me.

Thanks

if face id will not work after the lcd replacement, why my iphone 11 have face id but doesn't have true tone?