Face ID issue after screen replacement on iPhone
Face ID not working after replacing screen
[Re-Titled by Moderator]
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Face ID not working after replacing screen
[Re-Titled by Moderator]
Who replaced the screen? If it was Apple or an authorized Apple Service Provider, take the phone back and have them fix it. If it was fixed by someone else, it's likely that they did not have the proper equipment to replace a screen and keep Face ID working. You can try asking Apple if they would be willing to replace the screen properly but they may be unwilling to do so now that you've had an unauthorized party open the phone.
Who replaced the screen? If it was Apple or an authorized Apple Service Provider, take the phone back and have them fix it. If it was fixed by someone else, it's likely that they did not have the proper equipment to replace a screen and keep Face ID working. You can try asking Apple if they would be willing to replace the screen properly but they may be unwilling to do so now that you've had an unauthorized party open the phone.
Face ID issue after screen replacement on iPhone