Phone number used too many times while creating a new Apple ID

My son recently acquired a pre-owned iPhone 7 due to his previous phone being broken. He's currently in the process of configuring a new Apple ID for the device, as it comes with a new phone number. However, he's facing a challenge in recalling the password for his previous Apple ID. When attempting to create a new Apple ID, he's encountering a message indicating that the phone number has been used too many times. Could you kindly advise on the steps we should take in this situation?

Thank you.

Posted on Aug 30, 2023 10:51 AM

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3 replies

Aug 30, 2023 10:59 AM in response to fitc4208

I suggest you ask Apple what it means. I do not see it in any of the support articles.



Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


Aug 30, 2023 11:01 AM in response to fitc4208

Okay, now that you have my formal reply, here's what else I have found about that (but isn't official so I post it separately ;-) )



"This phone number has been used too many times. Choose a different number."

https://discussions.apple.com/thread/253107558


When adding my phone nummer for 2FactorAuthentication I get the following error.


"This phone number has been used too many times. Choose a different number."


I was told by support the phone number has been used to often (obviously ;)) and has to be used less than 15 times (another time I was told 25 times). However, if the accounts are below 15 it should be ok and I can use my number again.

---

https://discussions.apple.com/thread/253231315

I have set up their ipads Apple ID's using my cell phone number. I have now reached the limit on how many times I can do this.



Let me know what you hear from Apple so I can add it to my list!


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Phone number used too many times while creating a new Apple ID

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