Phone number used too many times while creating a new Apple ID
My son recently acquired a pre-owned iPhone 7 due to his previous phone being broken. He's currently in the process of configuring a new Apple ID for the device, as it comes with a new phone number. However, he's facing a challenge in recalling the password for his previous Apple ID. When attempting to create a new Apple ID, he's encountering a message indicating that the phone number has been used too many times. Could you kindly advise on the steps we should take in this situation?
Thank you.