Apple báo đã xác nhận hoàn tiền nhưng đã 3 ngày tôi vẫn chưa nhận được tiền hoàn trả

Tôi có tải một ứng dụng và ứng dụng đó tự động gia hạn có giá : 199.000vnd. Tôi đã thống báo lên hệ thống và đã xác nhận hoàn tiền nhưng 3 ngày tôi vẫn chưa nhận được tiền hoàn trả? Xin Apple hãy giải quyết giùm tôi vấn đề này ạ. Xin chân thành Cám Ơn!

iPhone XS, iOS 16

Posted on Aug 31, 2023 3:55 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2023 3:57 AM

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item

 

Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

 

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

 

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 

1 reply
Question marked as Top-ranking reply

Aug 31, 2023 3:57 AM in response to TrungTy1998

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?                                            

If your refund is approved, the funds will be applied to the same payment method that you used to buy the item

 

Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

 

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

 

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.

 

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Apple báo đã xác nhận hoàn tiền nhưng đã 3 ngày tôi vẫn chưa nhận được tiền hoàn trả

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