Mac Mail app plays additional, unwanted "Mezzo" alert sound

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Level 1

9 points

Mac Mail app plays additional, unwanted "Mezzo" alert sound

No matter how I set "New Messages Sound" in Mail Settings, I also hear the "Mezzo" sound whenever new mail arrives. For every message there are two sounds—what I select AND Mezzo. (If I select Mezzo as my new mail sound do I not get two alerts, just the Mezzo once.) But I dislike Mezzo and want only the sound I prefer. I have booted into Safe Mode and nothing was different. How can I maintain my notifications but stop Mezzo?

Thank you.

Mac Studio M2 Max

macOS 13.5.1 Ventura

Mail 16.0

Mac Studio

Posted on Aug 31, 2023 1:16 PM

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Answer 1

Best reply

voyager360

Level 1

11 points

Sep 2, 2023 4:45 PM in response to mapkle

I had the same problem. Do you have any 3rd party apps running within Mac Mail? I have Mail Butler and SpamSieve. I called Apple Support and spoke with Virgil. He nailed my Mail sound issue. Yay!

Go open your SpamSieve and check the Settings > Notifications, etc.

In my case, SpamSieve had a notification sound to play BASSO sound when GOOD mail was coming in. That was my issue, and Virgil at Apple Support solved it for me.

Until SpamSieve gets an upgrade, you have to set the GOOD sound (or no sound) in SpamSieve. SpamSieve tends to override the sound preferences in Mac Mail, and I am on a Mac Studio M1, and Ventura 13.5.

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Answer 2

mapkle Author

Level 1

9 points

Sep 2, 2023 5:05 PM in response to voyager360

Excellent. Thank you so much.

I don't know why I sometimes got both the Mail app's sound and SpamSieve's sound when new mail arrived, and I have yet to understand why some mail results in a banner notification (as it is set to do) but other times it does not.

Meanwhile, it is such an improvement to not hear BASSO (which I thought was Mezzo, as they are essentially the same). Grateful to you, voyager360!

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Answer 3

Sep 3, 2023 8:05 AM in response to mapkle

I'm glad this worked out. It was a seven-month hunt for me, off and on and during that time, I made two previous support calls with Apple. Virgil was my latest support call, and he nailed it. :).

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Mac Mail app plays additional, unwanted "Mezzo" alert sound

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