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User profile for user: makanaky256
makanaky256 Author
User level: Level 1
11 points

AirPods Max not turning on

Good evening, I bought my AirPods and have only had them for not even 4 months, and idk how but randomly I tried using them and they wouldn’t turn on. I put them in charge and saw the green light flash and everything (because they were full) and once I took them out of charge again, they turned off. I resetted them and everything, although it worked temporarily they still continued to turn off randomly. Recently the problem got worse, I can’t even use them at all. Once I put them in charge the LED light turns on, but once I take them out of charge the light is gone and It doesn’t work at all.

AirPods Max

Posted on Aug 31, 2023 5:32 PM

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User profile for user: Cmoney2
Cmoney2
User level: Level 1
14 points

Posted on Jun 14, 2024 1:58 PM

This is the same problem I’m having now the issue just kept getting worse and worse now can’t even use them did u fix yours

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User profile for user: faith185
faith185
User level: Community Specialist

Sep 1, 2023 2:54 PM in response to makanaky256

Hi makanaky256,


Thanks for posting in Apple Support Communities. It sounds like your AirPods are not charging or staying charged. In that case, try the following from If your AirPods won’t charge - Apple Support which may help.


1 Check your connections
If you have AirPods or AirPods Pro, make sure that the Lightning to USB cable is firmly plugged into the charging case and USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet.
If you're using a Qi-compatible charger with your AirPods or AirPods Pro, make sure that the cable is firmly plugged into the charger and that the other end is correctly plugged into a power outlet.
If you have AirPods Max, make sure that the USB-C to Lightning cable is firmly plugged into the USB power adapter. Then make sure that the power adapter is correctly plugged into a power outlet. 
 
2 Charge your AirPods
If you have AirPods or AirPods Pro, place your AirPods in the charging case and close the lid. Charge your AirPods and case for at least 15 minutes using the cable that came with your AirPods.
If you have AirPods Max, charge them for at least 5 minutes using the cable that came with them. When you're not using your AirPods Max, keep them in the Smart Case to put them into an ultra-low power mode to preserve battery charge.
If you have the Wireless Charging Case for your AirPods or AirPods Pro and you're using a Qi-compatible charger, place the case with the status light facing up. The status light should turn on for several seconds, then turn off while continuing to charge. If the light doesn't turn on, reposition the case. If your case still isn't charging, try charging with the cable that came with your case.

3 Check the charge status
If you have AirPods or AirPods Pro, open the case lid with your AirPods inside and hold your case close to your iOS device. If you have AirPods Max, open the Smart Case and hold your case close to your iOS device. You should see a charging icon next to the battery icon under your AirPods.
If you still can’t charge your AirPods, contact Apple Support.

Take care.

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AirPods Max not turning on

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