new AirPods Pro 3 stopped working after one month

AirPods Pro 3 - worked fine for a few weeks, then I noticed losing charge faster than expected (when not in use) and now when I plug them in to charge, no light goes on. I've tried both usb-c connection and wireless - neither works. Also tried cleaning the charging connection but that also does not work. They are very new and very clean. I just bought these on Black Friday! Any ideas on what might be wrong? Do I have to take them in to the Apple Store to exchange?


iPhone 14 Pro

Posted on Dec 31, 2025 4:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2026 10:10 PM

Re: new AirPods Pro 3 stopped working after one month


You might want to try a different outlet to plug airpods in to, in case the outlet is faulty.

_____________

Still need help? You may want tto try resetting your AirPods Pro 3:

Apple Support's article :How to reset your AirPods and AirPods Pro - Apple Support may help:

Eg: says:

"You may need to reset your AirPods if they won't charge, or to fix a different issue."

Reset your AirPods 4 (all models) or AirPods Pro 3

  1. Put your AirPods in their charging case, close the lid and wait 30 seconds.
  2. On an iPhone or iPad that’s paired with your AirPods, go to Settings > Bluetooth:
    • If your AirPods appear in the My Devices list, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don’t appear in the list, continue to the next step.

3..Open the lid of your charging case.

4..Double-tap the front of the case while the status light is on.

5..Double-tap again when the status light flashes white.

6..Double-tap a third time when the status light flashes faster.

7..When the status light flashes amber, then flashes white, you can follow the steps on your device’s screen to reconnect your AirPods.

_______________________________

If the status light doesn’t flash white when you reset your AirPods;"

Please open the linked article above, scroll to the bottom, and follow the four steps given there.

____________________________

Else: if nothing above has helped:

As they are fairly new: seems you might want to make a reservation at the nearest Apple Store, and let the experts check out the AirPods Pro 3. They can look the AirPods over carefully, and give you their advice.


How to find Apple Store Locations: Find Locations

or

To make a reservation : Genius Bar Reservation and Apple Support Options - Apple

or

If needed: Apple phone numbers around the world

Contact Apple Support - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 1, 2026 10:10 PM in response to aejf

Re: new AirPods Pro 3 stopped working after one month


You might want to try a different outlet to plug airpods in to, in case the outlet is faulty.

_____________

Still need help? You may want tto try resetting your AirPods Pro 3:

Apple Support's article :How to reset your AirPods and AirPods Pro - Apple Support may help:

Eg: says:

"You may need to reset your AirPods if they won't charge, or to fix a different issue."

Reset your AirPods 4 (all models) or AirPods Pro 3

  1. Put your AirPods in their charging case, close the lid and wait 30 seconds.
  2. On an iPhone or iPad that’s paired with your AirPods, go to Settings > Bluetooth:
    • If your AirPods appear in the My Devices list, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don’t appear in the list, continue to the next step.

3..Open the lid of your charging case.

4..Double-tap the front of the case while the status light is on.

5..Double-tap again when the status light flashes white.

6..Double-tap a third time when the status light flashes faster.

7..When the status light flashes amber, then flashes white, you can follow the steps on your device’s screen to reconnect your AirPods.

_______________________________

If the status light doesn’t flash white when you reset your AirPods;"

Please open the linked article above, scroll to the bottom, and follow the four steps given there.

____________________________

Else: if nothing above has helped:

As they are fairly new: seems you might want to make a reservation at the nearest Apple Store, and let the experts check out the AirPods Pro 3. They can look the AirPods over carefully, and give you their advice.


How to find Apple Store Locations: Find Locations

or

To make a reservation : Genius Bar Reservation and Apple Support Options - Apple

or

If needed: Apple phone numbers around the world

Contact Apple Support - Apple Support

new AirPods Pro 3 stopped working after one month

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