spindump help for "You shut down your computer because of a problem"

I have Ventura 13.4 installed on a Macbook Pro. When I go to shutdown the machine and then restart, I get the error message "You shut down your computer because of a problem." I looked in /Library/Log/DiagnosticReports, and there is a file generated shutdown_stall_DATETIME.shutdownStall. The same thing happens every time I reboot. One such example file is attached. I am having trouble interpreting the source of the error in .shutdownStall. It seems like it is mostly Apple's 1st party software being run, so why is this happening?


I also tried safe boot, and the problem does not happen when I safe boot. I tried removing Login Items and now I only have a Cisco vpn software left, but that doesn't seem to be the issue as it does not show up in the spindump.


MacBook Pro 15″, macOS 12.6

Posted on Sep 1, 2023 7:50 AM

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Posted on Sep 1, 2023 9:08 AM

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself.


The idea that a third party, with no special knowledge of the inner workings of MacOS, can somehow find a simple way to protect your computer — that is not already being done by MacOS itself — suggests that the MacOS developers are somehow "holding out on you". That is absurd.


You should remove any and all (other than Apple built-in) virus scanners, speeder uppers, optimizers, cleaners, App deleters or VPN packages you installed yourself, or anything of that ilk.


Third-party file Sync-ers such as DropBox, BackBlaze, OneDrive, or GoogleDrive can ruin performance, but are not inherently dangerous.


Effective defenses against malware and ot… - Apple Community

Effective defenses against malware and ot… - Apple Community


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Question marked as Top-ranking reply

Sep 1, 2023 9:08 AM in response to yangguo4747

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself.


The idea that a third party, with no special knowledge of the inner workings of MacOS, can somehow find a simple way to protect your computer — that is not already being done by MacOS itself — suggests that the MacOS developers are somehow "holding out on you". That is absurd.


You should remove any and all (other than Apple built-in) virus scanners, speeder uppers, optimizers, cleaners, App deleters or VPN packages you installed yourself, or anything of that ilk.


Third-party file Sync-ers such as DropBox, BackBlaze, OneDrive, or GoogleDrive can ruin performance, but are not inherently dangerous.


Effective defenses against malware and ot… - Apple Community

Effective defenses against malware and ot… - Apple Community


Sep 3, 2023 8:05 AM in response to yangguo4747

I can't see a direct cause and effect relationship, but:


This evidence:

"works n safe mode, fails in regular mode" implies, "it's something you added."

Your VPN has been declared end-of life by its maker



This suggests there is a problem with adding that VPN software.


If you still get BridgeOS crashes without that added software, you may need to get an additional computer running 12.4 or higher, and revive your Bridge (in the T2 chip) firmware.


If it still crashes after a revive, you may need a new mainboard.


All of this T2 and BridgeOS and MacOS is still new enough, you could possibly be seeing subtle bugs that have already been seen and solved in later versions of MacOS. If possible, your should consider upgrading to a more recent version.

Sep 1, 2023 2:54 PM in response to yangguo4747

MacBook Pro 16,1 looks up to 16-in MacBook Pro Intel from 2019. Has T2 chip.


Consider running the User Diagnostic. it catches GROSS errors. ADP000 means "no fault Found", not the same as "All is Well".


Consider restarting and running for a while in Safe Mode. Safe Mode does not load any third-party add-ons, and takes defaults for most choices. It may may be slower is some ways.

"Works in safe mode -- Fails in regular mode" implies, "it's something you added".


Consider downloading and running EtreCheck, a free and very useful "discovery" utility. It fixes NOTHING, but produces a pre-laundered report of what is going on inside your Mac that is clean enough to be posted back to the forums without revealing any personally-identifiable information. If you wish, you can delete it when done without a trace. Follow directions for posting the report faithfully, to get the entire report posted.


https://etrecheck.com/en/index.html


.


Sep 1, 2023 5:00 PM in response to yangguo4747

yangguo4747 wrote:

Thanks. Using Finder, I searched /Library/Logs/DiagnosticReports for the keyword "panic." It does not appear.

Check in the "Retired" sub folder as well. They file may also begin with "kernel" as well.


It may be worthwhile to run EtreCheck and post the report here so we can examine it for clues. Besides showing us the software which launches automatically at boot & login, it will also contain summaries of some logs as well which may provide a clue.


Sep 2, 2023 12:57 PM in response to yangguo4747

you have 13 instances to this crash:


 2023-08-28 13:57:16 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/recoverylogd-2023-08-28-135716.ips Crash (2 times)


can you post one of those reports?


It might indicate you need to use another computer running 12.4 or later to Revive the T2 firmware.


Revive or restore an Intel-based Mac using Apple Configurator - Apple Support


Sep 1, 2023 2:07 PM in response to yangguo4747

Great! Now we can proceed to investigate without wasting a lot of time on self-inflicted injuries.


Based on the scant information in that report, you appear to have stack corruption. That does not happen in well-behaved software running on properly functioning hardware.


Do you have any reports in that same location the start or end in 'panic'?

Sep 1, 2023 10:17 AM in response to yangguo4747

if you are behind a Router you control, and enable a Wi-Fi password, your over-the-air messages to your Router are encrypted.


Your Router 'acts as your agent' on the Internet at large, and your local IP address is never sent off your own local network. Your Router has a built in state-wise firewall, that discards any unsolicited incoming requests. Only answers to your DIRECT queries are allowed in. Your Mac is Un-reachable for unsolicited communication from the Internet at large. As long as you are using your own Router, there is no need to activate the Mac firewall. On public Wi-Fi, at the Airport or coffee shop, then maybe the Mac firewall would be a good idea.


A VPN you install yourself does NOT add security. Instead, it sends all your network traffic to a third party site for data harvesting. Your encrypted web site connections remain private, but which sites you chose and when do not. [Institutional VPN use is a differ matter, and will be managed and supported by your Institution (without data harvesting) if required.]


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spindump help for "You shut down your computer because of a problem"

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