Mail App receiving but not sending

I logged into my personal email on my MacBook and iPhone and I can receive emails but I can't send them. I believe it is to do with my authentication.


I get the error message "Local senders are prohibited to send to local recipients without authentication". I checked Apple's mail settings look up and it says I should have my outgoing server as:


Server port: 587

SSL/TLS: Yes

Username: (my email address)

Authentication: Password

Server Hostname: smtp.sasktel.net


As soon as I set the authentication to password, I get the error "unable to verify account name or password". I have changed my password on my account and reentered. I have deleted the account from mail and reentered and nothing. I know my username and password are correct but it won't let me put the authentication to password. The only thing that works is no authentication and then I can't send anything.


What do I do?

MacBook Air (M2, 2022)

Posted on Sep 1, 2023 10:22 AM

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Question marked as Top-ranking reply

Posted on Sep 1, 2023 2:07 PM

Check the character casing used in the username string.

It is technically permissible for the username portion to be case-sensitive.

Then check with Sasktel support, as they have access to logs we don’t.

(It’s possible to trip server break-in evasion too, for instance.)

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3 replies

Sep 1, 2023 10:41 AM in response to keorth

If the following directions fail, remove and re-add the account, and try again.


https://support.sasktel.com/app/answers/detail/a_id/15455/~/settings-for-sasktel.net-email


They have pictures of the SMTP / ESMTP settings in steps 6 and 7 here:


https://support.sasktel.com/app/answers/detail/a_id/12436


The ISP suggests using this Apple settings lookup service, too: Mail - Official Apple Support


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Mail App receiving but not sending

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