I am able to log into my Apple account on every device except the tv. This is a new tv. It brings up my email address but I receive an error after entering Password. The Password IS correct, as I am using it on other devices without issue.
I opened a ticket with Apple and they say it is a tv problem as my log in is working everywhere else.
I need help!
7815X
Hi Beejer52, We appreciate you reaching out to us.
Based on the details you initially provided, it does sound like a TV-related issue.
However, we’d like to gather additional details that may help so we may take a closer look into the issue.
What does the error message say? Does it say that your password is incorrect?
If no, it could be a connectivity issue or an app issue. Disconnecting and reconnecting to your home network may help. If possible try a wired connection. Removing and reinstalling the Apple TV app may also help.
If the error message indicates that your password is incorrect, please try a different Apple ID to test with.
If you get another error message that indicates that your password is incorrect when using a different account, please reach out to the TV manufacturer for further assistance.
If you managed to sign in to the Apple TV app using a different account, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Hi Beejer52, We appreciate you reaching out to us.
Based on the details you initially provided, it does sound like a TV-related issue.
However, we’d like to gather additional details that may help so we may take a closer look into the issue.
What does the error message say? Does it say that your password is incorrect?
If no, it could be a connectivity issue or an app issue. Disconnecting and reconnecting to your home network may help. If possible try a wired connection. Removing and reinstalling the Apple TV app may also help.
If the error message indicates that your password is incorrect, please try a different Apple ID to test with.
If you get another error message that indicates that your password is incorrect when using a different account, please reach out to the TV manufacturer for further assistance.
If you managed to sign in to the Apple TV app using a different account, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Can’t sign in to Apple TV on my TCL Roku TV
