I had to change my password for my Apple account. So I did. I was able to sign in to my phone and iPad. I cannot sign in to access the Apple TV channel on my tv. An error message pops up every time I try. I am certain I am inputing the email and password correctly.
Hello kelleybriggs,
Thank you for using Apple Support Communities. Sounds like you're experiencing sign-in issues on your Roku device. If so, we'd like to help out and point you in the right direction. Since you're able to sign-in on your other devices without any issues, we recommend that you follow Roku's steps on how to resolve sign-in errors. Click here for the steps: How to fix Apple TV sign-in errors and video playback issues on your Roku streaming device | Official Roku Support
How to fix sign-in errors and video playback issues
Sign-in errors and video playback issues can be caused by a poor internet connection. If your internet connection is good, restarting your Roku streaming device can fix the issue.
Check your internet connection
Use the following steps to check the network connection on your streaming device.
1. Press Homeon your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection
* Tip: Learn more about the connection results.
If your device is not connected to the internet, you must first set up the connection. If your device is connected to Wi-Fi® but has a bad connection, learn how to improve the wireless internet connection.
Restart your streaming device
Use the following steps to restart your streaming device.
1. Press Home
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart
After restarting your device, open the Apple TV app, sign in, and start streaming a movie or TV show.
We hope these steps help you. Thank you for using Apple Support Communities. Take care.
Hello kelleybriggs,
Thank you for using Apple Support Communities. Sounds like you're experiencing sign-in issues on your Roku device. If so, we'd like to help out and point you in the right direction. Since you're able to sign-in on your other devices without any issues, we recommend that you follow Roku's steps on how to resolve sign-in errors. Click here for the steps: How to fix Apple TV sign-in errors and video playback issues on your Roku streaming device | Official Roku Support
How to fix sign-in errors and video playback issues
Sign-in errors and video playback issues can be caused by a poor internet connection. If your internet connection is good, restarting your Roku streaming device can fix the issue.
Check your internet connection
Use the following steps to check the network connection on your streaming device.
1. Press Home
2. Scroll and select Settings
3. Select Network
4. Select Check connection
* Tip: Learn more about the connection results.
If your device is not connected to the internet, you must first set up the connection. If your device is connected to Wi-Fi® but has a bad connection, learn how to improve the wireless internet connection.
Restart your streaming device
Use the following steps to restart your streaming device.
1. Press Home
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart
After restarting your device, open the Apple TV app, sign in, and start streaming a movie or TV show.
We hope these steps help you. Thank you for using Apple Support Communities. Take care.
It was helpful. I’m connected. Thank you.
I cannot sign in to Apple TV on my Hisense Roku tv
