Markups made using markup tool (screenshots, preview on pdf, etc) disappearing.

See this post for more - Disappearing iPad note markups - Apple Community - no response yet. Same issue here, was using markup to mark screenshots and save them but then the marked up versions cannot be found again...


Markup tool needs versioning, auto save, method to find marked up files (history) - at least don't lose all the work we put into notes and markups!


The pen is awesome and the markup UI is great, but if the work gets lost, all was in vain...


Please forward this to the dev team, thanks


iPad Pro (5th generation)

Posted on Sep 2, 2023 5:32 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2023 4:54 AM

There appears to be a bug in iPadOS15/16 that impacts markup/cropping of screenshots and Photos. Until the underlying issue is resolved, there is a workaround.


First - save the cropped and/or marked-up image - at which point, when reviewed, the markup appears to have been lost. Saving another screenshot/image will make edits made to the previously saved image visible.


Interestingly, if an initial screenshot is triggered using the corner-swipe gesture with the Pencil, the markup usually saves without needing to trigger a subsequent screenshot. If not already configured, you can configure the corner-swipe as follows:

Settings > General > Gestures >

  • Allow Finger Swipe from Corner - set to OFF if you only wish to use the Pencil and not your finger
  • Left | Right Corner Swipe - select Screenshot for one, other or both gestures


Now that you have enabled the corner swipe, you can easily capture a screenshot with just your finger or Apple Pencil). Just swipe diagonally from the lower-left or lower-right corner of the screen towards the centre; this will immediately trigger the screenshot.


Anyone that is experiencing the lost markup problem is strongly encouraged to submit a bug report, to Apple, using Apple’s Product Feedback portal:

Feedback - iPad - Apple


Every report submitted counts; until sufficient reports have been received, Apple may not assign resources for the issue(s) to be investigated and corrected. 


When submitting a report, be sure to include details of both the iPad model and installed version of iPadOS in the body of the report; do not rely upon the associated pick-list, as this is rarely up to date.

1 reply
Question marked as Top-ranking reply

Sep 7, 2023 4:54 AM in response to jonb42_

There appears to be a bug in iPadOS15/16 that impacts markup/cropping of screenshots and Photos. Until the underlying issue is resolved, there is a workaround.


First - save the cropped and/or marked-up image - at which point, when reviewed, the markup appears to have been lost. Saving another screenshot/image will make edits made to the previously saved image visible.


Interestingly, if an initial screenshot is triggered using the corner-swipe gesture with the Pencil, the markup usually saves without needing to trigger a subsequent screenshot. If not already configured, you can configure the corner-swipe as follows:

Settings > General > Gestures >

  • Allow Finger Swipe from Corner - set to OFF if you only wish to use the Pencil and not your finger
  • Left | Right Corner Swipe - select Screenshot for one, other or both gestures


Now that you have enabled the corner swipe, you can easily capture a screenshot with just your finger or Apple Pencil). Just swipe diagonally from the lower-left or lower-right corner of the screen towards the centre; this will immediately trigger the screenshot.


Anyone that is experiencing the lost markup problem is strongly encouraged to submit a bug report, to Apple, using Apple’s Product Feedback portal:

Feedback - iPad - Apple


Every report submitted counts; until sufficient reports have been received, Apple may not assign resources for the issue(s) to be investigated and corrected. 


When submitting a report, be sure to include details of both the iPad model and installed version of iPadOS in the body of the report; do not rely upon the associated pick-list, as this is rarely up to date.

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Markups made using markup tool (screenshots, preview on pdf, etc) disappearing.

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