User profile for user: sohilyadav
sohilyadav Author
User level: Level 1
8 points

iPhone 13pro White Display

I have iphone 13pro 128 gb white color and it's display got white after i updated the phone and when i went to iphone service centre they are denying to replace or to repair as they're saying that the warranty is over so we will not take the phone, you have to pay the amount of 27000rs to replace the screen but my question is why should i pay for this issue as this issue is from apple side we have updated the phone and this happened so who's fault in this ? Everyone is facing this issue why we are paying 1lakh rupees to buy this phone so that we get better service in future but this is how service centre behave with us they send us back after saying that talk with customer care if they will say then we will submit the phone and handover to banglore apple centre, so who will help us in this issue?

Posted on Sep 3, 2023 3:53 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,188 points

Posted on Sep 3, 2023 7:53 AM

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty repair. Purchase genuine Apple parts and rent or buy professional-grade tools from the Self-Service Repair Store. The online store is operated by a third-party provider ... Self-Service Repair
  3. Get a Genius Bar Reservation and Apple Support Options - Apple
    1. When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.
    2. Contact Genius Bar. Manage Reservations - My Reservations - Apple
  4. Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
    1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
    2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
    3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.
    4. Finally, you can also start a repair log or track the status of existing repairs --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.



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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,188 points

Sep 3, 2023 7:53 AM in response to sohilyadav

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty repair. Purchase genuine Apple parts and rent or buy professional-grade tools from the Self-Service Repair Store. The online store is operated by a third-party provider ... Self-Service Repair
  3. Get a Genius Bar Reservation and Apple Support Options - Apple
    1. When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.
    2. Contact Genius Bar. Manage Reservations - My Reservations - Apple
  4. Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
    1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
    2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
    3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.
    4. Finally, you can also start a repair log or track the status of existing repairs --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.



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User profile for user: JasKenLee
JasKenLee
User level: Level 1
12 points

Apr 27, 2024 11:01 AM in response to sohilyadav

I got the same problem on 13 Pro. Just want to know whether the iphone display parts define as consumers parts right now.

The Apple advisor team asked me to wait everytime, the case was created since 2-Apr which over 3 weeks. The Apple become a sh it recently with poor management!

I will spread out my experience to anyone i know just don't purchase Apple anymore! It wholly sh it APPLE.


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User profile for user: JasKenLee
JasKenLee
User level: Level 1
12 points

Apr 27, 2024 11:05 AM in response to SravanKrA

I got the same problem on 13 Pro. Just want to know whether the iphone display parts define as consumers parts right now.

The Apple advisor team asked me to wait everytime, the case was created since 2-Apr which over 3 weeks. The Apple become a sh it recently with poor management!

I will spread out my experience to anyone i know just don't purchase Apple anymore! It wholly sh it APPLE.


Reply

Reply

iPhone 13pro White Display

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