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iPhone 13pro White Display

I have iphone 13pro 128 gb white color and it's display got white after i updated the phone and when i went to iphone service centre they are denying to replace or to repair as they're saying that the warranty is over so we will not take the phone, you have to pay the amount of 27000rs to replace the screen but my question is why should i pay for this issue as this issue is from apple side we have updated the phone and this happened so who's fault in this ? Everyone is facing this issue why we are paying 1lakh rupees to buy this phone so that we get better service in future but this is how service centre behave with us they send us back after saying that talk with customer care if they will say then we will submit the phone and handover to banglore apple centre, so who will help us in this issue?

Posted on Sep 3, 2023 3:53 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2024 5:17 AM

Hello,

This is Nehal here writing here to apple that Same incident happened with me on 11th June 2024.I updated the software on my iPhone 13 Pro Max to version 17.5.1 at 12 AM. Suddenly, after the update, my phone's screen started flickering, and by 5:30 PM, it had a completely white screen. I am unsure of how this happened, but this is a very concerning issue.


I have taken my device to the Maple Service Center for a diagnosis report. They will provide me with an update on June 12. I kindly request that you please address this problem as soon as possible.


Please find attached Diagnosis report for your reference.


We are spending 1.5 Lakh for this phone and end of this this things happened what is the meaning of Iphone then Also we have to face this type of issue.


Please check and solve this issue asap.



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3 replies
Question marked as Top-ranking reply

Jun 12, 2024 5:17 AM in response to sohilyadav

Hello,

This is Nehal here writing here to apple that Same incident happened with me on 11th June 2024.I updated the software on my iPhone 13 Pro Max to version 17.5.1 at 12 AM. Suddenly, after the update, my phone's screen started flickering, and by 5:30 PM, it had a completely white screen. I am unsure of how this happened, but this is a very concerning issue.


I have taken my device to the Maple Service Center for a diagnosis report. They will provide me with an update on June 12. I kindly request that you please address this problem as soon as possible.


Please find attached Diagnosis report for your reference.


We are spending 1.5 Lakh for this phone and end of this this things happened what is the meaning of Iphone then Also we have to face this type of issue.


Please check and solve this issue asap.



Sep 3, 2023 7:53 AM in response to sohilyadav

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty repair. Purchase genuine Apple parts and rent or buy professional-grade tools from the Self-Service Repair Store. The online store is operated by a third-party provider ... Self-Service Repair
  3. Get a Genius Bar Reservation and Apple Support Options - Apple
    1. When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.
    2. Contact Genius Bar. Manage Reservations - My Reservations - Apple
  4. Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
    1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
    2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
    3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.
    4. Finally, you can also start a repair log or track the status of existing repairs --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.



iPhone 13pro White Display

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